18 days old

Customer Care Representative

Fort Mill, SC 29715
Apply Now
Apply on the Company Site
\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan\u003EThis position is currently REMOTE, but subject to change. Candidates must be local to Charlotte, NC metro area\u003C/span\u003E\u003C/strong\u003E\u003C/p\u003E\u003Cp\u003E\u003Cstrong\u003E\u003Cspan\u003EPosition Schedule:\u003C/span\u003E\u003C/strong\u003E\u003Cspan\u003E\u0026nbsp;Monday - Friday, 8am - 5pm\u003C/span\u003E\u003C/p\u003E\u003Cstrong\u003E\u003Cstrong\u003EPOSITION PURPOSE\u003Cbr /\u003E \u003C/strong\u003E\u003C/strong\u003E\u003Cp\u003EHandles inbound and outbound phone calls for Home Depot Equipment Services. Creates service calls using Microsoft Dynamics, Great Plains and CRM. Must be able to handle multiple job responsibilities while projecting a professional company image through all customer interactions.\u003C/p\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003EAssist customers through a variety of communication channels including phone calls, emails and web chat.\u003C/li\u003E\u003Cli\u003EEnters service calls completely and accurately customers and maintains their websites to reflect the current repair status.\u003C/li\u003E\u003Cli\u003EMakes outbound calls to confirm receipt of work order and performs basic level troubleshooting for equipment problems.\u003C/li\u003E\u003Cli\u003EServes as a key member of the communications team for the business by facilitating customer interactions and efficiently connecting the customer with the correct person to help with their specific needs.\u003C/li\u003E\u003Cli\u003EMaintains professional and pleasant demeanor with customers, field service professionals and office personnel.\u003C/li\u003E\u003Cli\u003EMaintains safe and clean area by complying with procedures, rules and regulations.\u003C/li\u003E\u003Cli\u003EMaintains continuity among work teams by documenting and communicating actions, irregularities and continuing needs.\u003C/li\u003E\u003Cli\u003EFollow-up on customer inquiries that have been initially resolved upon initial contact.\u003C/li\u003E\u003Cli\u003EAssist with administrative projects in excel, power point, word, Visio and other office software.\u003C/li\u003E\u003Cli\u003EOther responsibilities as identified by the Customer Care Manager\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003ENATURE AND SCOPE\u003C/strong\u003E\u003Cbr /\u003E This position reports to the Contact Center Supervisor\u003Cbr /\u003E This positon has 0 direct reports\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS\u003C/strong\u003E\u003Cbr /\u003E \u003Cstrong\u003EEnvironment:\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003EWorking conditions are normal for an office environment, and may include sitting for extended time periods and repetitive movements of hands, arms and wrists\u003C/p\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS\u003C/strong\u003E\u003Cbr /\u003E Must be eighteen years of age or older.\u003Cbr /\u003E Must be legally permitted to work in the United States.\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003E\u003Cstrong\u003EAdditional Minimum Qualifications:\u003Cbr /\u003E \u003C/strong\u003E\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EProfessional oral and written communication skills required\u003C/li\u003E\u003Cli\u003E2-3 years of customer care / call center experience\u003C/li\u003E\u003Cli\u003EComputer literate and proficiency in Microsoft Word, Excel, PowerPoint\u003C/li\u003E\u003Cli\u003EAbility to type 35 wpm or greater\u003C/li\u003E\u003Cli\u003EGood listening and organization skills, multitasking abilities and STRONG telephone etiquette\u003C/li\u003E\u003Cli\u003EHave the ability to enter a service call into the system while on the phone with the customer\u003C/li\u003E\u003Cli\u003EBilingual a plus\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E \u003Cstrong\u003EEducation Required:\u003Cbr /\u003E \u003C/strong\u003EHigh School Diploma/Equivalent Required\u003Cbr /\u003E \u003Cbr /\u003E \u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E2\u0026nbsp;years\u003Cbr /\u003E \u003Cstrong\u003E\u003Cstrong\u003E\u003Cbr /\u003E \u003C/strong\u003E\u003C/strong\u003E\u003Cp\u003E\u003Cstrong\u003EHome Depot Equipment Services\u003C/strong\u003E\u0026nbsp;is comprised of over 300 talented and highly trained professional technicians to deliver comprehensive management of commercial equipment including installation, repair, preventative maintenance and parts management. We are dedicated to investing in advanced technology and the continued training of Support and Field Service Professional teams with the singular goal of optimizing the efficiency, safety and productive life span of our customers\u0027 mechanical assets. We are an industry leader with a nationwide footprint in 15 regions across the United States, Canada and Puerto Rico.\u003C/p\u003E\u003C/div\u003E
Posted: 2021-05-26 Expires: 2021-06-26
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Care Representative

Home Depot
Fort Mill, SC 29715

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast