17 days old

Customer Billing Advocate - Melville, NY

Melville, NY 11747
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  • Job Code
    868201

Healthcare isn't just changing. It's growing more complex every day. ICD - 10 Coding replaces ICD - 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that's what fueled these exciting new opportunities. 

 

Who are we? Optum360. We're a dynamic new partnership formed by Dignity Health and Optum to combine our unique expertise. As part of the growing family of UnitedHealth Group, we'll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide. 


If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.SM


A successful Customer Billing Advocate within Optum360, servicing Northwell Revenue Cycle, has a passion for delivering extraordinary service to our customers who deserve and expect the ultimate in health systems experience. The Customer Billing Advocate will be an exceptionally customer focused individual that will provide information, fulfill customer needs, tailor our services to create an easy and seamless servicing experience. 


We want extraordinary people who can surpass our customer's expectations by providing a unique interaction with our organization that strives to drive high satisfaction and loyalty.


Primary Responsibilities:

  • Primarily performing all functions within a customer teleservicing center, servicing a high volume of billing related customer requests
  • Understand intricacies of health care billing and how to communicate effectively
  • Have financial conversations and drive the collection of payments
  • Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
  • Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
  • Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials
  • Create innovative ways to resolve customers' issues or concerns to win their loyalty
  • Provide input for new service processes and strategies
  • Be accountable and take ownership of the customer's experience from beginning to end Identify opportunities to proactively meet member needs to deliver value - added recommendations and services
  • Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers
  • Work with internal departments to achieve common goals
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-03-20 Expires: 2020-04-25

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Customer Billing Advocate - Melville, NY

UnitedHealth Group
Melville, NY 11747

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