1+ months

Customer Architect

Cisco Systems Inc.
Boston, MA 02109
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    High Level Role Description

    • Own the solution design and translate the customer requirements into technical tracks

    • Extensive technical knowledge of at least two technology domains plus one mile wide and one inch deep knowledge of other technical, operational and enterprise architecture domains following a T shape model

    • Participate in services presales activities, Statement Of Work scoping, review and creation, and position value of Cisco as part of a comprehensive outcome-based solution

    • Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High Level Design) and advise cross-functional teams across multiple technical, operational and enterprise architecture domains

    • Trusted Advisor, understand customer market and industry, identifies product and services growth opportunities in the customer. Identifies risks and proposes mitigation plans

    • Creatively advocate current and emerging technologies solutions relevant to the customer success

    • Build & maintain key CX and customer stakeholders relationships facilitating best-in-class customer experience

    • Individual contributor, active community participant, mentor others and maintain successor plan for large complex project delivery and/or activities


      What You'll Do

      The Customer Delivery Architect plays a major role in ensuring Cisco is fully integrated and delivering to the expectations of our Customers. This position is a key Customer facing role where the Architect will be working closely with key players throughout an organization from the technical staff through the CXO level. Through the working relationship with the customer the IA is responsible for ensuring the Cisco and Cisco Advanced Services strategy is conforming to the customers current needs. Additionally the Architect needs to always look at the future with the customer ensuring Cisco is aware of any current challenges and/or growth where potential Cisco solutions and/or Cisco Advance Services offerings can be proposed.

      Who You'll Work With

      In addition to being aligned with the customers strategy the Architect needs to be aligned closely with all Cisco Advanced Services teams engaged at the customer. This evolvement includes helping provide clear and concise Customer requirements, ensuring the team is working towards the correct solution for the Customer, the Customer is understanding of the solution proposed by Cisco, and that any potential gap or issue is identified and brought to the attention of the correct Cisco team members and ultimately the customer. This involvement with internal Cisco teams will include providing key account updates to management while working across functional areas with both CoE Solution Architects and Network Consulting Engineers."

      Who You Are

      • Excellent written and oral communications skills for both a technical and executive level conversation.
      • Be able to present complex solutions/ideas across all levels of participants and to work in a team environment as both a leader and an individual contributor.
      • Ability to interact with multiple cross-functional teams to achieve a common goal and effectively lead cross-functional teams.
      • Build and maintain trust and relationships with customers and Cisco team members

      Strong written and presentation skills at both technical and executive.

      Must Have Skills:

      • In depth knowledge of Collaboration, Data Center, Route Switch and Security technologies; multi-vendor knowledge appreciated.
      • Practical experience running complex Cisco managed and technical projects

      Strategic conversational ability in a wide range of technologies and how they map to business outcomes.

      • Build and maintain long-term technology/solutions roadmaps.
      • Ability to develop strategic Architectures and Solutions based on customer business needs

      Identify customer business and technology needs through relationship building with key customer stakeholders.

      • Ability to create and execute on our top accounts strategic initiatives.
      • Ability to provide business development support positioning services and assisting in scoping and determining level of effort for proposals and statements of work.
      • Work with engineers to ensure delivery quality and scalability across all theater.

      Possess core skills in: problem solving, negotiating, business writing, customer relationship management, effective presentation, and active listening.

      • Ability to understand industry strategies, business challenges, and desired business outcomes and develop a technology, solutions-oriented strategy at a vertical or segment level that can deliver those outcomes.
      • Strong knowledge and understanding of the Services portfolio of offerings.
      • Demonstrated ability to identify gaps and drive innovation solutions that close the gaps into the portfolio and into the accounts covered.
      • Strong customer consulting experience in network design, collaboration, data center and security solutions.
      • Must have a CCIE for at least one of the areas listed above.
        • DevNet Assoc or equivalent understanding level of network and software automation/orchestration, microservices, containers, cloud, databases, open source, etc

      We Are Cisco

      #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

      We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

      But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

      Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

      So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Jobs Rated Reports for Architect

Posted: 2021-01-18 Expires: 2021-02-27
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Customer Architect

Cisco Systems Inc.
Boston, MA 02109
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187th2019 - Architect
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Median Salary: $79,380

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