1+ months

Creative Account Services Manager

Atlanta, GA 30303
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\u003Cdiv data-field=\u0022Position_Description\u0022 class=\u0022Summary\u0022\u003E\u003Cstrong\u003EPOSITION PURPOSE:\u003C/strong\u003E\u003Cbr /\u003E\u003Cp\u003EThe Creative Account Services Manager\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003Eis a part of the account services team. This team is accountable for\u0026nbsp; implementation of short- and long-term strategies for partners while ensuring cost-efficient, quality service. S/he is responsible for work flowing in and out of the In House Agency and External Agency partners and is responsible for managing the intaking of strategic briefs and other inputs from clients and working to produce omni-channel or channel specific creative briefs used to brief and manage the work across all creative teams. They work in tight collaboration with the media team to coordinate and plan integrated campaigns and the project management function.\u003Cbr /\u003E \u003Cbr /\u003E The Creative Account Services Manager is responsible for reviewing and approving creative, as well as coordinating additional creative approvals, before it goes to partners (whether from internal or external creative teams). S/he will balance the needs of partners along with the overall Brand Strategy, marketing strategic vision and creative workflow process while also supporting the creative team\u0026rsquo;s overarching brand and creative vision, goals and high creative standards.\u003Cbr /\u003E \u003Cbr /\u003E This role serves as a liaison between the Home Depot and creative agency partners. They establish project budgets and work with the project management function to manage budget as a project progress.\u003C/p\u003E\u003Cbr /\u003E\u003Cstrong\u003EMAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES:\u003Cbr /\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E30% - Responsible for understanding the \u0026nbsp;partner\u0026rsquo;s business model and delivering against that business need. Responsible for driving high \u0026nbsp;partner satisfaction and communicating progress/results to partners\u0026nbsp; through collaboration with creative teams. Maintains big picture view, proactively solves problems and anticipates \u0026nbsp;partner needs.\u003C/li\u003E\u003Cli\u003E30% - Translates partners\u0026rsquo; needs into an overarching creative project/brief intake, which is channel agnostic and universal to the creative organization and partners. Drives collaboration and partnership in the execution of the brief.\u003C/li\u003E\u003Cli\u003E15% - Provides strategic guidance on the creative approach, in partnership with Creative leaders, to ensure partner satisfaction and business success on key measures and KPIS. Coordinates the overall creative approval process.\u003C/li\u003E\u003Cli\u003E15% - Agency management - partners with key stakeholders to allocate work to agencies and drive internal \u0026 external agencies to product the best results. Measure outputs and performance along with managing the creative team\u0026rsquo;s relationship with key external partners.\u003C/li\u003E\u003Cli\u003E10% - Project estimates \u0026 budgets. Ongoing management of budgets and spending as well as explaining services and cost factors. Ensures that budget is strategically allocated across teams to drive high performance creative.\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003ENATURE AND SCOPE:\u003Cbr /\u003E\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003EPosition report to Director of Creative Account Services\u003C/li\u003E\u003Cli\u003EThis position does not have any direct reports\u003C/li\u003E\u003C/ul\u003E\u003Cstrong\u003EENVIRONMENTAL JOB REQUIREMENTS:\u003Cbr /\u003E\u003C/strong\u003E\u003Cbr /\u003E\u003Cstrong\u003EEnvironment: \u003Cbr /\u003E\u003C/strong\u003E\u003Cbr /\u003ELocated in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003ETravel:\u0026nbsp;\u003Cbr /\u003E\u003C/strong\u003ETypically requires overnight travel 5% to 20% of the time.\u003Cstrong\u003E\u003Cbr /\u003E\u003C/strong\u003E\u003C/div\u003E\u003Cdiv data-field=\u0022Postion_Requirement\u0022 class=\u0022Requirement\u0022\u003E\u003Cstrong\u003EMINIMUM QUALIFICATIONS:\u003Cbr /\u003E\u003C/strong\u003E\u003Cbr /\u003EMust be eighteen years of age or older.\u003Cbr /\u003EMust be legally permitted to work in the United States.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EEducation Required:\u003Cbr /\u003E\u003C/strong\u003E\u003Cbr /\u003EThe knowledge, skills and abilities typically acquired through the completion of a bachelor\u0027s degree program or equivalent degree in a field of study related to the job.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EYears of Relevant Work Experience: \u003C/strong\u003E3\u003Cstrong\u003E\u0026nbsp;\u003C/strong\u003Eyears\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPhysical Requirements:\u003Cbr /\u003E\u003C/strong\u003E\u003Cbr /\u003EMost of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.\u003Cbr /\u003E\u003Cbr /\u003E\u003Cstrong\u003EPreferred Qualifications:\u003Cbr /\u003E\u003Cbr /\u003E\u003C/strong\u003E\u003Cul\u003E\u003Cli\u003E3\u002B years\u0027 experience managing the process and challenges of creating and delivering creative projects with proven results while driving efficiency as well as high quality outcomes\u003C/li\u003E\u003Cli\u003EDegree in marketing, advertising, communications, business, or a related area\u003C/li\u003E\u003Cli\u003EDetailed understanding of creative organization and omni-channel marketing channels\u003C/li\u003E\u003Cli\u003EStrong project management and organization skills, ability to prioritize and manage multiple projects and inspire trust with team members\u003C/li\u003E\u003Cli\u003EDemonstrated excellence in building and maintaining profitable client relationships\u003C/li\u003E\u003Cli\u003EStrong track record in building and leading high-performing teams\u003C/li\u003E\u003C/ul\u003E\u003Cp\u003E\u0026nbsp;\u003Cstrong\u003EKnowledge, Skills, Abilities and Competencies:\u003C/strong\u003E\u003C/p\u003E\u003Cul\u003E\u003Cli\u003ECourage: Is willing to champion an idea or position despite dissent or political risk across levels and groups. Approaches tough assignments with confidence and as an independent thinker; makes own judgements before considering and reconciling own opinions with opinions of others. Is comfortable voicing agreement or disagreement, giving difficult feedback, and holding others accountable based on expectations, even to more senior people.\u003C/li\u003E\u003Cli\u003EInstills Trust: Places a strong emphasis on the group meeting its commitments. Is a model of honesty and authenticity, and encourages others to be up front with each other. Fairly represents the interests of others and is trusted to speak up on their behalf.\u003C/li\u003E\u003Cli\u003EDecision Quality: Evaluates others\u0026rsquo; recommendations to be certain all options and consequences have been fully considered, especially for high-impact, high-stakes decisions. Is seen as an essential decision maker with regard to the area. Fosters an environment for creative and collaborative problem solving and decision making, and associate empowerment to make decisions.\u003C/li\u003E\u003Cli\u003EPlans \u0026 Aligns: Shares critical objectives so that the function or organization can prioritize and plan. Supports strategic objectives with aggressive yet realistic time frames. Takes steps to coordinate and align plans across multiple workgroups. Distributes organizational resources in a way that aligns with strategic plans and priorities.\u003C/li\u003E\u003Cli\u003EEnsures Accountability: Holds self and leaders accountable for setting and meeting agreed upon commitments. Establishes and actively seeks input from formal feedback loops designed to drive accountability. Uses key indicators and processes to monitor the organization\u0027s performance against goals. Addresses poor performance in groups; does not allow team to lay blame or make excuses.\u003C/li\u003E\u003Cli\u003ECustomer Focus: Actively anticipates customer needs and strategically builds strong customer relationships. Consistently delivers customer-centric solutions; leads and coaches group(s) in the value, issues, strategies, and approaches of client partnerships and customer focus. Represents area in discussions of organization-wide client service standards. Makes meeting client needs and goals a top priority for group(s).\u003C/li\u003E\u003Cli\u003EDrives Results: Has a track record of exceeding individual and group goals successfully despite obstacles and setbacks. Guides, encourages, and motivates others to drive towards individual and group desired results. Consistently measures against projected results to adjust pace for delivery that meets or exceeds time and resource expectations.\u003C/li\u003E\u003Cli\u003ECommunicates Effectively: Communicates difficult or complex ideas clearly and effectively with all audiences, including senior management. Uses appropriate technical jargon, context or detail whether in conversation or in writing. Is attentive, non-judgmental, and maintains a dialogue in difficult situations. Uses active listening skills to convey message comprehension and uses nonverbal cues.\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cbr /\u003E\u003C/div\u003E
Posted: 2020-02-27 Expires: 2020-04-26
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Creative Account Services Manager

Home Depot
Atlanta, GA 30303

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