16 days old

CPXE GBO Program Manager

Cisco Systems Inc.
San Jose, CA 95113
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Who We Are

Ciscos Customer Experience (CX) organization is one of Ciscos fastest growing organizations and the CX Global Operations team provides essential operations support across the Business. You will love working here with our extremely talented and diverse team. We are a fast-paced team who uplift and empower one another. Our teams are dynamic, nimble, cross functional; and we innovate, collaborate and create an environment for continuous learning and exponential growth. There will never be a day you will be bored here. Our culture is built upon inclusivity, kindness and respect and we never miss an opportunity to have fun. At CX we are recreating our own story and we want you to be a part of it. We invite you to join in and help redefine success for Cisco and our customers!

What Youll Do

This role is critical to connecting Cisco vision, strategy to operations for Customer & Partner Experience (CPXE) organization. You will provide dedicated program management support and leadership for key cross functional initiativesacross CX Cloud Platforms. You will be an integral part of the team providing leadership to cross functional programs.

Who Youll Work With

You will operate effectively across a matrix organization that spans CX, operations, IT, with a focus heavily on CPXE various teams within Strategy, Planning, & Operations, Cisco Engineering, and Finance

Specifically, we are looking for a hard-driving Operations professional with a mix of business acumen, cross-functional execution, data visualization/communication who work across a dynamic team and learn about many facets of Ciscos CPXE organization.

  • Partner with the engineering leadership team to define programs, to ensure action items are aligned, milestone reporting is clear, under defined processes
  • Collaborate with Program management, Engineering leadership, Product Management, User Experience, and partner organizations to make sure they are presenting the appropriate content at the appropriate level with data, insights, follow-up, and documentation.
  • Build upon existing communication platforms and drive the leadership team to improve and expand on the content provided through our executive communications platform.
  • Influence cross functional leadership in managing complex based programs deploying cutting edge technologies across CX Cloud platforms.
  • Drive the leadership to complete defined action items and document next steps.
  • Interact regularly with Senior Directors, Vice Presidents & Senior Vice Presidents in critical decision making on programs, provide updates, design, and present higher-level presentations as a delegate to team leads.
  • Build productive and positive relationships across the organization at all levels to drive initiatives to completion.
  • Ability to take on complex new processes and effectively manage and streamline them to create innovative workflows. Solve complex problems with a structured, tops down approach.
  • Past experience building scalable processes with cross functional teams
  • Ability to thrive in a fast paced and dynamic environment


  • Youve achieved a Bachelors degree and 7+ years of experience in driving operations, planning, and cross-functional execution.
  • Experience driving engineering planning and interlock for a large organization.
  • Experience working multiple stakeholders at all levels of the company from Individual Contributors to SVPs
  • Ability to quickly and independently translate high-level requirements into rigorous action
  • Attention to detail and ability to execute against tight timelines
  • Understanding of engineering lifecycles and methodology
  • Strong operations and organizational skills
  • Familiarity with Agile and Waterfall Methodologies
  • Leadership in complex, cross-functional execution
  • Work cross-functionally in a matrix organization
  • Enjoys working in a fast-paced, changing environment
  • Strong influencing, communication, and facilitation skills
  • Previous Cisco experience a plus

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2021-05-28 Expires: 2021-06-28
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CPXE GBO Program Manager

Cisco Systems Inc.
San Jose, CA 95113
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