14 days old

CPXE GBO Business Operations Analyst

Cisco Systems Inc.
Offsite, RTP
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What You'll Do

You will function in a Business Operations Manager role through exercising four key principles strategic focus, being data driven, having an objective view, and a bias for action. Your key function will be enabling the execution of the strategy of the Customer & Partner Experience Engineering (CPXE) leader(s) to which you are aligned by ensuring an optimal operational environment for your business leaders and the organization. Strong operational enablement through processes, methodologies, tools and systems should facilitate the implementation of the strategy, leading to the smooth operations of the business as you perform as trusted business advisor for your partners.

You will be required to deliver on the following:

Lead challenging priorities and influencing internal partners and business owners.

Facilitate meetings with team, stakeholders and business partners.

Drive processes definition, simplification and automation programs.

Recognize opportunities for enhancement and continuous improvement and represent complex ideas in a simple, easy to understand manner to a variety of audiences.

Provide sound and data-driven business insights, collaborating with individual contributors and up to senior leadership.

Use a data driven approach to analyze business performance, identify root causes of problems and support/facilitate the change management program to implement the future state.

Lead data-driven business reviews and bring insights into actions.

Contribute to executive level presentations that are sound and crisp in both content and form

Contribute to the design and enhancement and lead the adoption of business processes, tools, reporting and operating models to improve the productivity of the organizations whilst ensuring compliance to corporate policy.

Be people focused, working daily with a variety of internal partners to support global execution and alignment of systems and tools supporting the business

Apply your CPXE knowledge and eye for business to partner with the finance operations team and assist in providing financial and operational insights

Who You'll Work With

You will operate optimally across a global matrix organization that spans Americas, EMEAR and APJC. You will work closely with your counterparts on CPXE Business Operations and across the CPXE Organization as well as other key partners like Finance, IT and Human Resources.

Who You Are

Stakeholder management and advisement are the keys

You have a strong business knowledge and understanding of the IT industry environment and business needs.

You have strong operational management skills which allow you to utilize your deep knowledge of operational and financial levers and metrics within a fast-paced, agile software development organization.

You have good social skills and are able to develop and maintain strong stakeholder relationships and demonstrate the leadership skills required to create and communicate with executives at all levels of the Cisco Operations/CPXE organization.

You possess strong communication skills (verbal and written) with the ability to present information clearly and succinctly along with the validated ability to be objective through active listening; always striving for the best outcome for the business.

You are able to recognize opportunities for enhancement and continuous improvement and represent complex ideas in a simple, easy to understand manner to a variety of audiences.

You are able to navigate between the big picture and the details with speed and agility

You are a self-starter not afraid to challenge the status quo or address the tough questions

You are creative and innovative, analytical, inquisitive, and capable executing on all of your results with limited guidance and timelines

Our minimum requirements are the following:

Who We Are

Ciscos Customer and Partner Experience Engineering Organization (CPXE) is one of Ciscos fastest growing teams and the CPXE Chief of Staff/Operations team (CoSOps) provides essential operations support across the organization. In this time of unprecedented change and growth, we are looking for top talent to help redefine success for Cisco and our customers.

What Youll Do

You will function in a Business Operations Analyst role by exercising four key principles strategic focus, being data driven, having an objective view, and a bias for action. Your key function will be enabling the execution of the strategy of the Customer & Partner Experience Engineering (CPXE) Operations Managers to which you are aligned by enabling a data driven approach to viewing/redefining the business. Strong operational enablement through processes, methodologies, tools and systems should facilitate the implementation of the strategy, leading to the smooth operations of the business as you perform as trusted steward of data and insights for your partners.

Who Youll Work With

This role is part of a fun loving, diverse team, with an inclusive culture and will operate multi-functionally in a matrix organization, with a focus on CPXE, Finance, People and Communities, etc.

Specifically, You will:

  • Lead the accuracy and governance of data within the tools
  • Help with defining KPIs/relevant metrics for the business
  • Enable/develop/deliver relevant reports to the business on an ad-hoc/set cadence
  • Help in mining and preparing data for Quarterly Business Reviews (QBRs)
  • Assist in business scorecard alignment and analysis
  • Identify and help solution for current and future obstacles/opportunities
  • Assist in strategy and planning process by supplying accurate and timely insights
  • Collaborate with the P&C department (hiring), Finance (budget) and Communications (Announcements, All hands, etc..)
  • Assist planning, execution and improvement of CPXE data automation and visualization

Qualifications:

  • 5+ years experience with Business Operations or similar role, to include military experience
  • Good knowledge of operations management (Budget, Hiring, etc.)
  • Ability to organize, automate and visualize data
  • Works independently, receives minimal guidance, only general direction from manager
  • Outstanding organizational, communication, interpersonal, relationship building skills conducive to collaboration

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2021-06-09 Expires: 2021-07-10
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CPXE GBO Business Operations Analyst

Cisco Systems Inc.
Offsite, RTP
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