1+ months

Country Care (HR) Representative - Germany

Cisco Systems Inc.
Garching an der Alz, Bayern 84518
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What You'll Do

Core Activities

Service Area Activity Descriptions include:

Local Benefits Delivery:

  • Acquire and validate vital employee data for onboarding, changes occurring due to life events, and off boarding events.
  • Work with internal partners to ensure accurate processing of benefits information.
  • Handle payment process for vendor services where applicable.
  • Partner with the managers in country and HR partners, build and implement HR strategies and plans which support their business priorities
  • Partner with P&C Country to develop and communicate enrolment and benefit updates to employees.
  • Plan, communicate, and deliver local site benefit events together with HR Country. Activities include resolving timeline, planning, coordinating with vendors, communication content design, and providing onsite support for employees questions.
  • Lead accurate internal data and forms to maintain compliance with local requirements.

Local Absence Management

  • Collect meaningful paperwork associated with leaves of absence
  • Process the leave in system following local legal requirements
  • Provide payment instructions to payroll and other 3rd parties
  • Verify manager actions on completion of leave
  • Complete process compliance pursuant to country and global policy

Local Compliance:

  • Responsible for adherence to the compliance accountability model and assessment methodology agreed upon by COE and partners/collaborators.
  • Coordinate with different departments and external partners to collate data and prepare various government reporting requirements
  • Provide data support (Personnel file, benefits, absence) for internal and external audits
  • Ensure process compliance in line with policy changes.

New Employee Data Collection:

New Hire documentation support including:

  • Facilitation of immigration data required for the application of the visa/work permit process in partnership with the third party
  • Copies of visa/immigration/work permit paperwork and passports required to be held on local files
  • Validation of medical checks and file, where defined to be carried out locally
  • Collect completed and signed contracts and file as per local requirements
  • Complete employee Work Books, as required
  • Benefit enrolment documentation where required locally
  • Any other data collection requirements stipulated by local law

Car Lease & Allowance:

  • Coordinate manual approval and paper work where necessary and processing in HRMS system if required in country
  • 3rd party vendor management for the service delivery
  • Provide expert assistance to third party providers for policy clarification
  • Facilitate policy exceptions in conjunction with the COE and HR

HR Program Delivery:

  • Provide local presence with administration expertise for a variety of programs conceived and driven by HR, mostly in service of employee engagement, eg.
  • Acquisitions
  • Country enablement initiatives
  • Employee engagement initiatives
  • New local guideline/policy or procedure introduction, review, or changes

Other Global Services:

  • On-boarding
  • Off-boarding
  • HR incident support
  • Personnel file administration

The Competencies

Partnership Building

  • Building of effective relationships with managers, employees and HR.
  • Guiding and contracting with clients
  • Teamwork across businesses
  • Effective communication

Excellence in Operations

  • Demonstration of Systems Thinking
  • Management of process and programs
  • Deliver on continuous improvements
  • Dedication on results and solutions

Alignment of Analysis and Strategy

  • Analyzing and interpreting data
  • Demonstrates critical thinking, good judgement and a pragmatic approach to decision making.

Knowledge Application

  • Demonstrates Cisco knowledge
  • Demonstrates functional expertise

Who You Are

  • Bachelor or Masters degree in addition to two to three years of customer service related and/or human resources-related experience
  • Subject matter expertise or strong interest in local employment law and culture
  • English and German language requirement
  • Demonstrates working knowledge of typical HR shared services and programs
  • Applies knowledge of benefits and other human resources-related policies and programs for effective and accurate resolution
  • Ability to handle highly complex issues and bring to successful resolution
  • Excellent customer service skills
  • Self-starter and strong problem solving skills
  • Strong written and oral communication
  • Excellent collaboration and teamwork
  • Provides coaching and constructive feedback to team members and partners to improve processes and team operations
  • Ability to successfully manage multiple competing priorities simultaneously
  • Executes on deliverables in the agreed upon timeframe
  • Demonstrates critical thinking, sound judgment and a pragmatic approach to decision making

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were "old" (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you cant put us in a box!

But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.


Cisco Covid-19 Vaccination Requirements
The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.

Jobs Rated Reports for Attorney

Posted: 2022-04-15 Expires: 2022-07-25
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Country Care (HR) Representative - Germany

Cisco Systems Inc.
Garching an der Alz, Bayern 84518
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