1+ months

Contact Center WorkForce Management - Real Time Analyst

Walmart
Bentonville, AR 72712
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1352940BRReq ID:1352940BRCompany Summary:At Walmart.com, your reach and impact go well beyond the walls of our stores. With over 1,000,000 products available online, we harness the versatility and convenience of the Internet to save people money so they can live better. From detergent to movies on demand, you'll join a company passionate about combining the best of technology and world-class retailing. Join us.Job Title:Contact Center WorkForce Management - Real Time AnalystPosition Summary:This role will be responsible for the scheduling of contact center associatesTime Type:Full TimeCity:BENTONVILLEState:ARPosition Description: + Assists in the generation of staffing forecasts + Assists management with the resolution of scheduling and attendance adherence issues + Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans + Evaluates area performance against parameters + Models compliance with company policies and procedures and supports company standards of ethics and integrity + Provides and supports the implementation of business solutions Minimum Qualifications: + 1 year's experience analyzing and forecasting data and creating reports. + Associate s degree in Analytics, Statistics, Computer Science, Mathematics, or related field OR 1 year s experience in data analysis, statistics, computer science, or related area. Additional Preferred Qualifications: + 1 year's customer service experience. + 1 year's experience with Microsoft Advanced Excel using Pivot Tables and VLOOKUP. + 1 year s experience in contact center environment. Category:Customer Service and Call Center Status:HourlyShift:0Brand:Walmart.com
Posted: 2020-01-09 Expires: 2020-04-27

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Contact Center WorkForce Management - Real Time Analyst

Walmart
Bentonville, AR 72712

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