1+ months

Contact Center Quality Engineer

Hartford, CT 06103
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  • Job Code
    885961

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation is not about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. Join us at United Healthcare and start doing your life's best work.(sm)

 

This role will be responsible for development, maintenance and execution of automation scripts for Contact Center applications. Automation engineer will be responsible for all phases of functional and automation testing. This person should be able to manage multiple projects simultaneously and coordinates with other teams to ensure deadlines are met and application quality and performance meets standards before production implementation.


Primary Responsibilities:

  • Effectively plan, define test Strategy/Test Cases, provide QA estimates, provide test management and Test Reporting throughout the Testing cycle
  • Create test cases, perform manual/automated testing and log detailed defects in Rally
  • Collaborates with project teams to understand project architecture and business requirements to devise an automation test strategy and test plans
  • Work closely with product owners and scrum masters to determine acceptance criteria for testing
  • Should be able to understand the technical details of the product and assist development team in trouble shooting issues
  • Should be able to analyze quality of the product before rolling to customers by analyzing and validating defect leakages
  • Communicating with QA Lead, Dev Lead and Technical Managers on the activities about the project work through e-mail, written and verbal
  • Experience in testing Genesys call routing, CTI custom softphone applications; IVRs validation is a plus
  • Experience in developing Manual and automation test strategies with CYARA
  • Experience in designing and developing scalable, flexible, and cross-platform automation test frameworks.
  • Provides overall QA status reporting and escalate issues risks in a timely manner to management and assist in resolution
  • Be responsible for ongoing continuous improvement to build testing efficiency and effectiveness through the use of innovative QA practices and automation tools
  • Participate in building the strategy around test cases and end to end test framework to maximize the test coverage.
 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

 

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Posted: 2020-09-03 Expires: 2020-11-08

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Contact Center Quality Engineer

UnitedHealth Group
Hartford, CT 06103

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