1+ months

Consumer Support Representative

Denver, CO 80204
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Apply on the Company Site
  • Job Code
    245181

Recruiting Process:

  • Apply by submitting a video interview - Click here to start the application process. This will take you directly to sign up for an On-Demand video interview.

  • Qualified candidates will be scheduled to interview at our Denver office.

Rally Health, a subsidiary of UnitedHealth Group, is all about putting health in the hands of the individual. It's our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.

With daily catered lunches and a relaxed dress code (sweats and tank tops are A-OK), our culture is built on a deep and authentic dedication to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, -We are a company that continuously innovates. It cannot end. It has to be at the core of all that we do, which means that some of the things we're going to do are not going to work - and that's okay. We're not trying to build something that is churn and burn. We're building something that follows consumers over their lifetime.-

Do you love working with positive, upbeat people and having fun while doing it? Do you crave a fast paced, collaborative environment with the chance to make a difference? Do you want to connect with people in a way that can help change their life? If this is you, join us as a Consumer Support Representative!


Rally Health is all about putting health in the hands of the individual. It's our mission, and it drives everything we do, which is to empower people with easy-to-use online and mobile tools that help them take charge of their health and health care, from improving their diet and fitness to selecting health benefits, and choosing the right doctor at the right price for their needs.

Our culture is built on a deep and authentic commitment to helping people live healthier lives. To do this, we are committed to innovating at every level. As our president and COO David Ko says, -We are a company that continuously innovates. It cannot end. It has to be in everything we do, which means that some of the things we're going to do are not going to work - and that's okay. We're not trying to build something that is churn and burn. We're building something that follows consumers over their lifetime.-


The Skinny:

Rally Health's Consumer Support Representatives are the first point of contact for our amazing users, and are ultimately the face of the company. One of our 4 company initiatives is -Customer Satisfaction-, so this role supports a key component of who we are as a company. Customers contact us (via phone, email, social media, etc.) needing help with things like: password resets, registration assistance, questions around deposits, changing benefits, and much more. These interactions provide an opportunity to assist people with their -life-changing moments-, and our goal is to make their experience as memorable as possible - in a positive way€ I know, not your -typical- healthcare experience!


What your average day might look like:

  • Responding to all customer contacts.

  • Following up on user issues or questions.

  • Planning and participating in awesome culture events (seriously, we play as hard as we work).

  • Using our in-house and 3rd party systems to assist users.

  • Participating in up-training and coaching to learn new products and services offered by Rally Health.

  • Continuous Improvement - You'll learn skills and ideas that go beyond the office, making you a better person at home, a more valuable employee at work, and a more active member of the community. Yes, we care that much about our employees!

  • Helping to build a flawless feedback loop within the organization. Users provide deeply valuable information to us with each interaction, and you'll be a vital part of getting that information back into the organization so we can make things even better for our users!

  • Provide white glove service that goes above and beyond the -norm-.

  • Note: Our -norm- is an experience that leaves users feeling like they just got off the phone with a friend, and we want you to strive for something more than that! We want genuine people who can carry on a significant and memorable conversation. You know, the same kind of service you desire when contacting a company. If that sounds like the way you communicate or the type of service that you'd appreciate and want to provide, then this might be the right place for you!

Remember to apply by submitting a video interview - Click here to start the application process. This will take you directly to sign up for an On-Demand video interview.
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Posted: 2019-05-08 Expires: 2019-10-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Consumer Support Representative

UnitedHealth Group
Denver, CO 80204

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