1+ months

Consulting Engineer - Ent & SP - 1310004

Cisco Systems Inc.
Carolina Shores, NC 28467
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What Youll Do

As a Consulting Engineer in the Automated Migration & Implementation Engine (AM&I team), you will be responsible for developing core network infrastructure migration and implementation solutions.

The solutions will be focused on automating delivery, standardizing the experience, and multiplying our impact. You will provide standard methodologies that translate business objectives and requirements into specific recommended offers/solutions. Identify/solve potential deployment blockers and fix it.

These solutions will be used for the creation of standardized offers which enable our top ENT and SP customers and partners to adopt new technologies and architectures. You will be responsible to further standardize and document these solutions, develop supporting collateral, enable CX delivery teams to adopt the solutions resulting in scaled efficient and best-in-class service delivery.

Your other responsibilities will include:

  • Develop new bundled offers and solutions for the customer to meet their business needs aligned to the Cisco Sales motion and position Automated migrations solutions to handle competitive solutions and customer requirements.
  • Identify use cases pertaining to a segment/Vertical and arrive at potential solutions and Architectural blueprint.
  • Develop playbooks to drive scalability through repeatable implementations, using your attention to detail and focus on process efficiency.
  • Provide detailed and documented requirements - collaterals, Workflows, Use cases, Implementation blueprint to fit the Performance One framework to multi-functional teams as needed
  • Build technical proficiency across Core-Infrastructure products and supported technical integrations. Present tools demos and share knowledge with delivery teams through the generation of technical notes and required collaterals.
  • Optimally understand delivery expectations - develop, foster and maintain trusted advisor relationships with delivery teams to establish and maintain technical credibility.
  • Consistently grow your knowledge of the competitive landscape and industry trends.
  • Provide customer insights based on validated understanding of delivery standard methodologies for Architecture, implementation, adoption & Migrations.

Who Youll Work With

As an AM&I team-member you will be part of the CX Centers Proactive Services Engine organization and will get the opportunity to work with many partners such as CX Product Management, CX Engineering, CX Regions Technology Transformation, Delivery and Business Development teams. You will also work with groups outside of CX, such as Cisco Engineering Business Units, Account Managers, Cisco Customers and Partner. You must be a good communicator who comfortably adapts to various business demands.

The Consulting Engineer will build deep relationships with the extended Cisco team comprising of CXPM, BU, BDMs, CXPE, TTG and CX delivery teams and Senior leadership in achieving their goals. The role will:

  • Build and foster strong relationships with BDMs and CXPM team to develop a holistic and deep view of immediate needs and current Sales programs, come up with revenue streams and models for incremental bookings (and revenue).
  • Collaborate with Engineering and Product Management, advocate customer feature requests and help influence our product roadmap on a need basis based on inputs from delivery team.
  • Help the CX delivery teams accelerate the delivery readiness. Work with delivery teams post-sales to understand delivery challenges if any and provide the feedback to CXPM and BU for the next offer development.
  • Be the customer and automated migrations advocate working with the CX Engineering team. Understands the customer needs of Automation in Pre-sales stage and translates to Tool customization or enhancement as required.
  • Share and help to Implement the success Strategy across similar accounts and/or verticals and Segments using delivery team as appropriate.
  • Develop, foster and maintain effective working relationships with internal and external partners

Who You Are

  • Strategic problem solver who can develop/implement the Automated migration lifecycle and is skilled at driving continued process improvements
  • You will collaborate with other SPMs (Services Product Managers), and the cross-technology strategy team, to ensure cross-technology alignments are defined and communicated in a clear and simple manner.
  • You ideate and a love to be a change agent with high degree of passion and positive demeanor
  • Ability to work independently as well as using multi-functional resources to ensure successful customer experience and delivery readiness to meet market demands.
  • A customer-obsessed mentality with a solid grasp of relevant success stories, customer requirements, and delivery standard methodologies to drive business outcomes of incremental business.
  • You are detail oriented, highly organized and adaptable to a changing environment.
  • You have the ability to collaborate, lead and work under stress in a fast-paced matrixed organization.
  • Strong relationship builder with a focus on aligning and collaborating with key partners Business Unit Team, CX Product Managers, Business development managers, Delivery Leads, CX Platforms team to drive an integrated, consistent customer-centric approach for new bundled offers.
  • You have the ability to influence and negotiate roadblocks with the key partners for an Organizational mutual positive outcome with minimal follow up from management.
  • Comfortable working in large complex Enterprise and SP environments, and ability to translate business needs to delivery and execution framework.
  • Understand the changing Industry trends, Customer needs and Ciscos Engineering strategy and products roadmap to meet the demand.
  • Deeply understand the customer business goals, environment, challenges, and operational maturity within the CXC team.

Desired Skills

You have expertise in ENT/SP Networks Routing and Switching technologies. Practical experience of configuring and deploying Cisco Routers and Switches (IOS, XE, XR, NX-OS based products) is required. Knowledge about any new technologies such as SDA, SD-WAN, Network Orchestration, 5G or competitive products will a plus. Experience in any other architectures such as Security, Mobility, Optical, Data Center and Cloud will be an added benefit.

Also, you must have significant experience in end-to-end planning and execution of large-scale network re-design, implementation and migration projects. You must also have practical knowledge of automating network implementation and operations.

  • You have demonstrable experience and background in roles that require direct technical customer interaction, such as Professional Services, Solutions and Engineering.
  • You have a minimum of 10-12 years' diverse experience in delivery and implementation, working with product management and having played a consulting role.
  • Demonstrated experience in working with product management or being a leader with vision for solving business problems
  • A solid understanding of the Cisco Architectures, customer needs, Cisco and competitor technologies, and industry trends
  • A solid understanding of the Cisco portfolio
  • Demonstrated ability to negotiate and influence actions of team members outside of function
  • Strategic, critical but creative problem solver with strong business sense
  • You love to lead, craft and work within multi-functional team environments
  • You are passionate about developing and taking accountability for new insights and getting it implemented by working with multi-functional teams.
  • Ability to identify, prioritize and deliver measurable results using automation frameworks and understanding multi-functional dependencies
  • Strong business and technical writing skills, coupled with outstanding presentation abilities
  • Well-developed teamwork, collaboration skills to work under stress and tough timelines
  • Deep understanding of Routing, Switching and adjacent technologies like Security, Data Centre. First handimplementation experience.

3 Reasons why you should apply or the chosen one-

  • You are Technically inquisitive and derive satisfaction from working on cutting edge technology. You get bored with mundane and repetitive tasks.
  • You want accelerated growth, thrive in a fast-paced environment, and stay flexible through growth and change.
  • You love working in a team of smart individuals where everyone brings their ideas to collaborate together on solutions

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 

Posted: 2020-12-11 Expires: 2021-03-13
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Consulting Engineer - Ent & SP - 1310004

Cisco Systems Inc.
Carolina Shores, NC 28467
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