4 days old

Consulting Engineer, Customer Delivery - UKI Public Sector

Cisco Systems Inc.
Reading, United Kingdom
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What Youll Do

The CX Consulting Engineer (CE) role in the UKI Public Sector Customer Delivery Team is a technical consulting specialist that engages with customers to accelerate their adoption of Cisco products & solutions, to transform their business, and drive business outcomes. The role resides within the Cisco Customer Experience (CX) organization, one of Ciscos fastest growing teams.

  • Drive technology design, implementation, execution and/or optimization for customer projects/accounts.
  • Work with customers to plan, design, configure and/or diagnose Ciscos suite of products, services and solutions to accelerate customer outcomes
  • Assist customers with integration and implementation of tools, systems and service assurance.
  • Support presale activities and translate business requirements into solution design
  • Build customer simulations in test labs to resolve/validate complex problems and compatibility issues.
  • Build and deliver customer collateral, portals, documentation and knowledge transfer
  • Aligns technical deliverables to customer business outcomes.
  • Drive customer technology transitions, influencing solution architectures and services
  • Aligns with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services strategies and goals
  • Individual contributor

Who Youll Work With

Our Public Sector customers require the highest levels of infrastructure security, to ensure the confidentiality of their data and the availability of the services that they deliver to the nation. Do you want to transform the way Cisco's customer use advanced technologies in their networks? CX (Customer Experience) helps customers bridge the gap from purchase to protection by offering extraordinary services to ensure the success of their investment. Through thought leadership, innovative technologies, and a standard and a repeatable methodology, you will provide the expertise to implement Ciscos class leading technology solutions.

Who You Are

  • You will have demonstrable experience and advanced knowledge of Routing & Switching
  • Demonstrable experience and knowledge in one or more of the following technologies: SD-WAN, SDA, DC/ACI or Cloud, Collaboration, Security, Management Applications, Orchestration, Automation.
  • Solid ability to work independently as well as leveraging a full team and cross functional resources, with a customer obsessed mindset and a good grasp of relevant success stories, customer metrics, and best practices to drive superior outcomes.
  • A UK Security Clearance is required for this role, the applicant should either hold, or have recently held, or be prepared to be put forward for a UK Security Clearance.


  • Typically requires BSc Computer Science or equivalent, plus 2-3 years of relevant work experience.
  • Professional level (e.g. CCNP) or equivalent relevant certification desired.
  • Have experience of software programmability, automation, orchestration and/or virtualization.
  • Excellent written and verbal communication, interpersonal and presentation skills.
  • Shares information and communicates clearly with team members to improve team effectiveness.
  • Demonstrates expertise on relevant technology and delivery methods.
  • Experience of working in the Public Sector

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break, and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colourful hair? Dont care. Tattoos? Show o your ink. Like polka dots? Thats cool.


Posted: 2021-06-11 Expires: 2021-07-12
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Consulting Engineer, Customer Delivery - UKI Public Sector

Cisco Systems Inc.
Reading, United Kingdom
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