1+ months

Consulting Engineer. Collaboration.

Cisco Systems Inc.
Mexico City, Mexico
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Who will you work with:

Global Delivery Centers (GDC) provides flexible and innovative ways to help meet customer needs while improving profitability for Advanced Services (AS) delivery teams. GDCs highly technical global resources support customer engagements in all theaters acting as a seamless delivery partner to AS practice and theater teams

The Team

GDCs are located in strategic regions around the globe - Bangalore, Dalian, Mexico City, Krakow and Raleigh (RTP) - enabling a more consistent and relevant customer experience across barriers of time zone, language and local regulations. They are looking for high skilled engineers to work across all cisco architectures like Borderless networks, Collaboration, Datacenter/ Virtualization, Mobility, Video, NGN & OSS

What you will do:

The Network Consulting Engineer (NCE) will be responsible for delivering Cisco Advanced Services in the area of Voice, Video and Collaboration. Services would include design, installation, day 2 proactive services, within a large enterprise services agreement. The NCE will interact with Cisco's customers on a frequent basis working within an extended cross-functional team including project manager; account team members (Product and Services Sales; Systems and Consulting Systems Engineers). Creation of customer deliverable documentation including High Level Designs, Low Level Designs and test plans for the entire Collaboration portfolio

Leading Design workshops: NCE will delivery design workshops and consultancy services to customer. Experience in implementing a UC/UCCE network, given a design document and customer requirements

Flexibility in working hours as some migrations will require weekend and after hours work. Ready to work in a fast paced, dynamically changing environment to help Cisco build and deliver new solutions and take on cross architecture customer engineering projects.

Ability to grasp complex design concepts quickly and be able to provide the right solutions to the clients

Ability to troubleshoot implementation problems during migrations. Assists customer with deployment of related tools that support a customer and related Network Management Systems

Who you are:

Requires BS/BE/BTech degree or equivalent 5-10 year sof related experience in IT industry. CCNP Voice skill level required.

5+ years of experience in Cisco Voice technologies Call Manager (CUCM) , Contact Center Enterprise (CME / CUE), Unity Connection, Unified Presence, SME, IOS GW & GK configurations

IP Telephony protocols like SIP, H323, MGCP, RTP, RTCP, VXML, and different Codecs.

Knowledge in the following areas: Call Control, Multimedia Contact Centers, Call Scripts, and IVR Scripts.

Strong understanding of Enterprise Network/Data Center Solutions, IP networking, Switching and routing

Planning and design experience include working directly with the customer, account teams and business units to build Customer Requirements Documents (CRDs) and high level designs (HLDs). Demonstrated experience working with minimal direct supervision

Desired Skills

CCIE Voice or Collaboration desired.

Deep expertise in two or more technology domains (Unified communication, data center, applications/ middleware. Fluency in network technologies

Fluency in soundness disciplines (availability, security, etc.) and operational disciplines (systems management, change management, etc.)

Proven track record in an industry or horizontal solution area.

Ability to solve problems with innovative ideas. Assume complete ownership with regards to the engagement with client and stakeholders

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays, and learns, but our edge comes from our people.

  • We connect everything people, process, data, and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education, and more from Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colourful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Posted: 2021-03-31 Expires: 2021-05-31
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Consulting Engineer. Collaboration.

Cisco Systems Inc.
Mexico City, Mexico
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