1+ months

Consulting Engineer - Enterprise Routing & Switching (1354784)

Cisco Systems Inc.
Carolina Shores, NC 28467
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High Level Role Description 

 

  • Drives technology design, implementation, execution and/or optimization for customer projects/accounts. 

  • Works with customers to plan, design, configure and/or diagnose Ciscos suite of products, services and solutions to accelerate customer outcomes. 

  • Assists customers with integration and implementation of tools, systems, and service assurance 

  • Supports presale activities and translate business requirements into solution design. 

  • Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues. 

  • Creates and delivers customer collateral, portals, documentation, and knowledge transfer 

  • Aligns technical deliverables to customer business outcomes. 

  • Drives customer technology transitions, influencing solution architectures and services. 

  • Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services strategies and goals. 

  • Individual contributor. 

  •  

Decision Making/Impact 

  • Decisions impact the quality, efficiency and effectiveness of own team and other teams whose work activities are closely related. 

  • Ability to understand project scope and map it to customer business goals and objectives. 

  •  

Role Specific Responsibilities 

  • Works with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions. 

  • Takes responsibility of task/project implementation for assigned customer engagements. 

  • Captures and contributes to new implementation techniques and methodologies utilized in customer delivery and shares lessons learned with the broader team. 

  • Creates and reviews project deliverables e.g. Design recommendations, High Level Design, Low Level Design, Implementation/Change Management Plans. 

  • Builds and/or leverage test environments as required to resolve complex problems and compatibility issues 

  • Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contributes in the development of digital intellectual capital (e.g. scripts, digital signatures). 

  • Acts as a focal point for problem resolution for assigned customer engagements. Assures proper and quick resolution of major customer problems across an appropriate range of technologies. 

  •  

Scope 

  • Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs. 

  • Typically interacts with individual contributors, managers, and customers 

  • Provides input to Sales team on technology solutions for customers. 

  •  

Complexity 

  • Works on moderately complex problems and considers relative value of several alternat

Posted: 2021-11-19 Expires: 2022-02-05
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Consulting Engineer - Enterprise Routing & Switching (1354784)

Cisco Systems Inc.
Carolina Shores, NC 28467

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