27 days old

Consulting Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467
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    External or Internal

    What You'll Do

    Drives technology design, implementation, execution and/or optimization for customer projects/accounts.

    Works with customers to plan, design, configure and/or diagnose Ciscos suite of products, services and solutions to accelerate customer outcomes

    Assists customers with integration and implementation of tools, systems and service assurance

    Supports presale activities and translate business requirements into solution design

    Builds customer simulations in test labs to resolve/validate complex problems and compatibility issues

    Creates and delivers customer collateral, portals, documentation and knowledge transfer

    Aligns technical deliverables to customer business outcomes

    Drives customer technology transitions, influencing solution architectures and services

    Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services strategies and goals

    Independently applies known solutions and templates to complete deliverables. Leads in creating and delivering consulting recommendations to the customer.

    Identifies and initiates the collaboration for problems of diverse scope and complexity.

    Creates templates, intellectual capital, and standardized materials for future reuse and delivery. 


    Collaborates with other Consulting Engineers in appropriate technology domains to ensure optimal use of resources to meet customer needs.

    Typically interacts with individual contributors, managers, and interfaces with customers regularly

    Collaborates with Sales Team in creating and demonstrating technology solutions to customers. 

    Engages with sales teams on presales activities.


    Who You'll Work With

    Works extensively with customers along with appropriate internal and external resources (e.g. Cisco account teams, partners) on the strategy/deployment/optimization of Cisco services and solutions concerning Routing / Switching and other new technologies..

    Takes leadership role in execution of delivery projects.


    Who You Are

    You're the connection to Cisco customers and will build relationships while solving issues, managing expectations, and leaving the customer feeling valued.

    You are someone who is continually developing your knowledge of networking products and protocols to provide support in your designated technology focus area

    You'll effectively utilize databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions

    You love sharing knowledge to build relationships, and effectively solve problems both alone and as part of a team.


    Minimum Qualifications

    You have a Bachelors Degree with masters preferred in a technical field with 5+ years experience in technical role

    Minimum of 3 years experience in hyper convergence storage (and other storage technologies), VMware, vSphere, and UCS (Unified Computing Systems).

    Innate crisis management skills and ability to handle critical customer issues/problems

    You have experience interacting with customers or in a client facing role with excellent verbal and written communication skills

    Dedication and the tenacity to resolve complex technical problems, multitask, and be dedicated to customer success

    Willing to work some weekend shifts

    Desired Skills

    MCSE or VCP Certifications a plus

    CCNP or CCIE certification highly desired

    Knowledge of products within: Routing and Switching

    Experience solving problems using wireshark is a plus

    Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)


    Flash storage experience is a plus


    Why Cisco

    At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

    We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

    We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.

    We connect everything people, process, data and things and we use those connections to change our world for the better.

    Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco 

Posted: 2021-05-19 Expires: 2021-06-19
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Consulting Engineer

Cisco Systems Inc.
Carolina Shores, NC 28467
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