1+ months

Consulting Engineer Security

Cisco Systems Inc.
Carolina Shores, NC 28467
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Consulting Engineer  Security:  Business Critical Services, Proactive Services Engine, CX Centers, CX 

As a Consulting Engineer in the Business Critical Services engine team, you will partner with Global CX delivery teams, CX product management and engineering to influence new packaged offers based on customer knowledge, help develop new packaged offers and be a subject matter expert and lead  enablement of delivery teams to help our customers globally. Through automation and innovation help improve customer experience as well as improve productivity and delivery effectiveness. 


What You'll Do 

  • Own technical requirements for new and existing Business Critical Services offer readiness from a delivery standpoint.  

  • Act as a Subject Matter Expert and develop delivery methods, processes and technical training content to help meet the delivery readiness requirements for CX offers. 

  • Identify, prioritize and execute on automation needs for the delivery organization. Develop detailed automation requirements for technology tools and delivery processes. Partner with other SMEs  to execute on the automation roadmap. 

  • Participate in services presales activities, review and creation, and position value of Cisco as part of a comprehensive outcome-based solution 

  • Identify systemic issues across delivery and provide a solution to address these issues 

  • Work with customers, partners and delivery teams and guide during the delivery of Business Critical Services to our customers. 

  • Advisor, understand customer market and industry, identifies product and services growth opportunities 

  • Creatively advocate current and emerging technologies solutions relevant to the customer success 

  • Build & maintain key CX and customer partners relationships facilitating outstanding customer experience 

  • Individual contributor, active community participant, mentor others and train and develop others 


Who You'll Work with 

CX is a team of elite technical experts whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. 

In todays fast paced business world, you need technology to help drive competitive. Business Critical Services (BCS) is a multi-architecture, tiered subscription service that provides key IT roles with trusted expertise, powered by analytics, insights, and automation, to drive higher performance and accelerate transformation, every step of the technology journey. 


Who You Are 

  • Strong expertise in Security domain and Cisco security products and solutions 

  • Prior technical consulting experience in Cisco solutions and technologies 

  • Typically requires BE/B.Tech/MSC Computer Science or equivalent plus 10+ years of meaningful work experience in customer centric IT delivery roles 

  • CCIE technical certification preferred, or 2 of CCNP, DevNet, CX Technology Blue Belt or similar technical certification or equivalent skills 

  • DevNet specialist or equivalent understanding of network and software automation and orchestration, microservices, containers, cloud, databases, open source, etc. is a plus 

  • Experience in scripting languages (Python, JavaScript, Shell, YANG/XML/JSON data structures, Netconf, REST and API development) and developing tools & automation assets is a plus 

  • Familiarity with or ability to learn Ciscos controller based solutions and technologies 

  • Professional Services experience is preferred and more specifically knowledge and experience 

Posted: 2020-11-13 Expires: 2021-02-06
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Consulting Engineer Security

Cisco Systems Inc.
Carolina Shores, NC 28467

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