1+ months

COMPUTER SUPPORT SPECIALIST-ROC-FT-DAYS - (124688)

Universal Health Services
Edinburg, TX 78539
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  • Job Code
    124688

POSITION SUMMARY:

The Computer Support Specialist (CSS) performs highly responsible, complex and technical tasks associated with IT equipment in a network and stand alone environment. Serves as the 1st line of support for the South Texas Health System end user community for all IT related tasks. The CSS will manage the Customer Support Center call center and resolve issues remotely or travel onsite to specified facilities.

Job Requirements

QUALIFICATIONS:

  1. Ability for abstract reasoning and a talent for explaining the abstractions in concrete terms.
  2. Ability to empathize with people of many backgrounds functioning at any staff or operational level in the hierarchy of the hospital.
  3. Ability to communicate effectively when presenting recommendations, tactful when identifying existing managerial problem areas, and patient and meticulous in implementation.
  4. Ability to recognize, analyze and resolve complex hardware, software, system, and network problems.
  5. Able to travel 25% of time.
  6. Must demonstrate commitment and adherence to STHSs Compliance Program and Code of Conduct through compliance with all policies and procedures, the Code of Conduct, attendance at required training and immediately reporting suspected compliance issue(s) to the Compliance Officer.

EDUCATION / LICENSURE:

  1. Bachelors or Associates Degree in related field or demonstrated work related experience in a customer service IT environment.
  2. 3 years of full time experience in system analysis, networking, or other IT related experience required.

Extensive knowledge and experience in computer hardware, software, and system administration

Posted: 2020-02-19 Expires: 2020-04-02

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COMPUTER SUPPORT SPECIALIST-ROC-FT-DAYS - (124688)

Universal Health Services
Edinburg, TX 78539

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