4 days old

Complex Customer Care Representative - Remote within Dublin, OH

Dublin, OH 43017 Work Remotely
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  • Job Code
    891504

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.


We have training classes starting soon to help you build the successful career that you want - apply today! We provide the support and structure; you provide the interest and motivation.
 
You like working with people. Even more so, you like helping them. When you join us as a Complex Customer Care Representative for UnitedHealthcare, you'll have the opportunity to make a difference in the lives of our members and their families each day as they look to you as their trusted advisor and advocate. You'll be empowered to compassionately deliver an exceptional experience - always remembering that there is a real person on the other end of the phone who is looking for help, guidance, and support. You'll help them understand and make informed decisions about their care services by assisting them with their needs from start to finish. You will answer their questions, and may resolve outstanding issues, schedule appointments, or help them to enroll in and/or select a health care plan. Here, you'll join us on a mission to deliver the best customer service in the health care industry. Period. Your compassion and customer service expertise combined with our support, training and development will ensure your success. This is no small opportunity. This is where you can bring your compassion for others while doing your life's best work.SM


This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (9:00am - 7:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 5900 Parkwood Place, Dublin, OH.


The hours during training will be 8:00am to 4:30pm Monday-Friday. Training will be conducted virtually from your home.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/
 
Primary Responsibilities:

  • Provide an exceptional customer service experience when responding to and resolving customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • Research complex issues (such as Medical, Dental, Flex Spending, Pharmacy, etc.) across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
  • Own issue through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
  • Apply creative solutions and effective problem solving techniques to address members' needs
  • Educate the member on health incentives offered by their employer as well as consumer driven health products; HSA, HRA, and HDHP - some resulting in additional healthcare dollars for the member to utilize
  • Educate the caller on the benefits of a primary care physician and help to ensure/educate that all preventive screenings have been completed
  • Intervene with care providers (doctor's offices) on behalf of the member to assist with appointment scheduling or other matters when needed
  • Address complex issues with an awareness of when to refer complicated situations to various departments or leadership for further assistance
  • Translate healthcare-related terms or terminology and complex processes into simple, step-by-step instructions which members can understand
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.",
Posted: 2020-10-16 Expires: 2020-11-15

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Complex Customer Care Representative - Remote within Dublin, OH

UnitedHealth Group
Dublin, OH 43017

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