1+ months

Commercial Cards Fraud Investigations

Jacksonville, FL 32232
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Sr. Business Analyst - Fraud

Job Description

This individual contributor role will be responsible for:

+ Investigating fraud cases to identify potential recovery opportunities

+ Analyzing and investigating fraud behaviors within the Commercial Card portfolio

+ Producing documentation that would support a decision to hold a cardholder liable for fraud

+ Seeking recoveries via merchants in cases that wouldnt otherwise lead to a recovery as well as seeking recoveries made available to us through the Associations (i.e. Visa/MasterCard)

+ Interfacing between other functional areas including, Fraud Early Warning Operations, Security Operations, Citi Investigative Services, Citi Cyber Intelligence Center, Client Account Managers, and others

In addition to responsibilities outlined above, this individual will be required to:

+ Function as a lead contributor with significant knowledge of fraud exposure as it relates to broad department activities

+ Evaluate risk and return measures/reports

+ Interpret results and make recommendations to key business stakeholders

+ Identify reputational risk and its operational /financial cause/effects

+ Assist with system improvements to strengthen overall fraud detection capacity

+ Manages situations that create risk and legal liabilities for Citi

+ Recommend new strategies and models based on client abuse patterns observed

+ Make decisions in a timely manner, balancing a need for action with a need for analysis

+ Understand businesses processes, risks and can identify control issues

+ Probe beyond symptoms to determine the underlying causes of problems

+ Utilize tools and techniques to effectively identify and assess trends and maximize recoveries

Identifies issues and outlines scope

Possesses strong institutional knowledge

Knowledgeable about Commercial Cards processes

Strong investigative skills

Anticipates and responds to client needs

Supports diversity by actively building and cultivating strong connections and partnerships across the business/region


Bachelor's degree - preferred

Bankcard fraud management or fraud investigations experience

Ability to work independently and influence others

Extensive TSYS knowledge required

Extensive Commercial Cards experience required

Ability to analyze patterns

Good presentation skills

Education Level: High School Diploma/GED

Primary Location: NAM-USA-FL-Jacksonville

Schedule: Full-time

Shift: Day Job

Employee Status: Regular

Travel: Yes, 10% of the time

Relocation: No


**Job Family Group:**

Customer Service


**Job Family:**

Institutional Customer Service


**Time Type:**

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm)** .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo\_aa\_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Posted: 2021-10-11 Expires: 2022-02-05
Sponsored by:
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Commercial Cards Fraud Investigations

Jacksonville, FL 32232

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