1+ months

Commerce Experience Business Architect

Cisco Systems Inc.
San Jose, CA 95113
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Who We Are

Business Architecture and Solution Design service are key to transformation in the Customer Partner Services (CPS) Organization. This service is accountable to develop robust and scalable business processes and policies and to integrate User Experience (UX) Design thinking into everything we do; drive end-to-end architectural alignment, solution design within CPS and across Cisco to accelerate our SW business models for all offers and leads our agile delivery practice.

What You Will Do

You will be accountable/responsible for leading and influencing the transformation of all aspects of Business Process. Business Architect is responsible for:
Evaluate and identify the intersection of business needs, customer needs.
Engage with PMO to align strategic priorities | scope | outcomes
Drive user-experience based co-design engagements with internal stakeholders, external customers, and partners, deploying design thinking principles to validate designs and make iterative improvements
Define and drive user-centered designs by considering market analysis, customer feedback, and usability analyzes
Define user journey maps and storyboards
Identify and drive Business policies alignment, amendment and addition
Assist in customer research activities during the planning, strategy development, and early design of solutions
Work with stakeholders to define scope and business requirements
Define the business process flows (as-is, to-be)
Define the business information architecture (Process + Data)
Develop the high level solution design, and determine cross-program dependencies.
Translate business strategy, GTM foundation, Offer strategy to set of end-to-end experience, fit/gap assessment, capability roadmap
Collaborate with product owners to define phased roadmap
Identify and drive resolution of Key Business and Design decisions.
Effectively present design ideas & solutions across teams using engaging presentations, teamwork tools, prototypes, and narrative vision
Lead, present, defend and articulate the end to end design in design reviews
Actively lead, prioritize and deliver across multiple programs

Who You'll Work With

The primary focus for this team in accelerating Cisco's Digital business is to lead and deliver end-to-end operations from Commerce, fulfillment, consumption experiences for our Customers and Partners for all our products and services. Working very closely with our key stakeholders in CPS, Offer Monetization Office, Product Ops, IT, Business Units, Customer Success, Partners, and Customers.

Who You Are

You are motivated by the desire to be the user advocate. You have strong business acumen, an executive presence with outstanding communication and presentation skills at various levels and have strong negotiation and conflict resolution skills. You effectively manage your time, prioritize tasks, and work within deadlines with little supervision. Minimum qualifications include:
Bachelor's Degree or related equivalent working experience
Design Thinking, 4D UX methodology
8-10+ years of related work experience, preferably in business architecture, process, operations
Project Management, Stakeholder Management skills
Develop and champion cross-functional relationships
Self-starter with an ability to deeply understand, resolve and communicate quasi-technical and business issues to individuals and groups up and down the organization stack
Expert multi-tasker, a master planner, and a logical thinker who can balance multiple objectives and work with teams in multiple locations
Knowledge of Commerce operations, customer lifecycle and IB
Recurring Revenue and SW experience desired
Complex problem solver with logical and analytical mindset
Own and drive scope independently with minimal over-sight
Excellent Communication and Analytical skills
Leadership in tackling multiple, complex issues

We Are Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified individuals will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.



Jobs Rated Reports for Architect

Posted: 2020-01-31 Expires: 2020-04-18

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Commerce Experience Business Architect

Cisco Systems Inc.
San Jose, CA 95113
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185th2018 - Architect
Overall Rating: 185/220
Median Salary: $78,470

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