23 days old

Collections Representative - Work from Home - 921760

Irving, TX 75060
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  • Job Code
    921760

If you are located in the Schaumburg, IL or Irving, TX area, you will have the flexibility to telecommute (work from home) as you take on some tough challenges.

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It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If thats you, get with us because this role atUnitedHealth Groupis all about special. Youll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. Its an important role and it will take all of your skills. Join us and discover the exceptional training, support and opportunities to grow that youd expect from a Fortune 10 company.

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This is a challenging role that requires providing best in class service to our customers during their times of difficulty. Its a fast-paced environment that requires focus and ability to multi-task throughout the day. This is a 40-hour, full time role working flexible shifts, sometimes including evenings or Saturdays. We require our employees to be flexible enough to work any shift, any day of the week during those hours.

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This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime.

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Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

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*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

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Primary Responsibilities:

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  • Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information
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  • Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances
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  • Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits
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  • Prepare and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications

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  • High school diploma / GED (or higher) OR equivalent years of working experience
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  • 1+ years of experience with medical billing and healthcare insurance
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  • 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
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  • Strong computer skills, including working knowledge of MS Windows and navigation, mouse and keyboarding skills
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  • Intermediate level of Microsoft Excel (data entry, sorting/filtering)
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  • Intermediate level of Microsoft Word (creating and editing documents)
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Telecommuting Requirements:

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  • Must reside in Schaumburg, IL or Irving, TX
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  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
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  • Ability to keep all company sensitive documents secure (if applicable)
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  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
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  • Must reside within a commutable distance from UHG office and be able to go into the office as needed for training, meetings, etc., depending on business needs.
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Preferred Qualifications

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  • Knowledge of full version Adobe (creating and editing documents)
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  • Experience with accounts receivable
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Soft Skills:

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  • Ability to resolve calls, avoiding escalated complaints
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  • Ability to exhibit empathy and be courteous to callers
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  • Ability to work in a fast-paced environment
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  • Ability to adapt to changes
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  • Ability to develop and maintain client relationships
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  • Ability to work independently and as part of a team
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UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

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You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

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Taking care of business at UnitedHealth Group translates to more meaning and impact as you help improve the lives of millions. Join us. Learn more about how you can start doing your lifes best work.SM

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Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your lifes best work.SM

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Keywords: Healthcare, health care, Managed Care, Billing Representative, Billing, Collections, Claims, Customer Service, Medical Billing, work at home, work from home, WAH, WFH, remote, telecommute, Irving, Dallas, Addison, North Richland Hills, TX, Schaumbug, IL, hiring immediately, #rpo

Posted: 2021-05-22 Expires: 2021-06-21

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Collections Representative - Work from Home - 921760

UnitedHealth Group
Irving, TX 75060

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