1+ months

CMS L3 Escalation Engineer

Cisco Systems Inc.
Poland, NY 14747
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This position is located in the beautiful Krakow or the Sunny Lisbon. Join our expert team in the #1 Great Place to Work

Tier 3 Engineer - Network

1.       What You'll Do

Cisco Managed Services (CMS) organization seeks a Tier 3 level Engineer to join a team of extremely talented professionals supporting the global infrastructure for various customers. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in technology.

The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This role acts as a focal point for high impact, large account issue resolution. Provides escalated support and solutions for customer network infrastructure. Provides systems/product training. Acts as a technical expert and provides support on a world-wide basis.  Has a demonstrated ability to design, implement and validate complex changes in an enterprise network environment. Has a customer centric point of view, strong sense of urgency, and a level of empowerment to properly address both tactical and operational issues.

2.       Who You'll Work With

Cisco Managed Services provides customers with assurance that the IT platform is in good hands while they focus on opportunities and challenges resulting from the accelerating pace of technology evolution. Cisco Managed Services offers accelerated agility, higher return on investment and risk mitigation through a choice of delivery & consumption options designed to meet varying needs, budgets and environments.

3.       Who You Are

Minimum Qualifications:

Minimum of 6-10+ years of experience in Network support.

Strong practical knowledge of:

  •          troubleshooting Routing and Switching protocols BGP, EIGRP, OSPF and STP
  •          Multicast, HSRP, TCP/IP, IPSEC protocols
  •          Cisco platforms including 6500, SD-WAN and ASR/ISR series routers.

Strong proven crisis management skills. Strong analytical, problem solving and organizational skills.  Strong written and verbal communications skills. BS in Engineering/Computer Science/IT and/or equivalent experience. Certifications.

Desired Skills:

Working, demonstrated hands-on product and technology skills in several of the following areas (more a plus):

  •          Cisco IOS-XE, IOS-XR, NX-OS
  •          Fabricpath, VPC
  •          DMVPN
  •          ACI

4.       Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.  We Are Cisco.


Posted: 2021-04-23 Expires: 2021-07-08
Sponsored by:
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CMS L3 Escalation Engineer

Cisco Systems Inc.
Poland, NY 14747
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