1+ months

Cloud SaaS Engineer

Cisco Systems Inc.
Poland, NY 14747
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Who You'll Work With

The CX SaaS & SoC Operations, part of the CX Engineering seeks a highly motivated Senior Platform Engineer to join some of the industry's brightest minds in supporting the platform and CX Applications that are being built and planned. You will work with the CX Applications and CX Platform team to make sure we provide world class Support for best Customer Experience. This is a critical role that requires us to work with various other organizations outside of CX.

What Youll Do

  • Analyzing sophisticated and/or critical events detected in Cloud(AWS) environments
  • Providing proactive & reactive technical support, second line phone/email consultation to independently debug complex product problems
  • Help team in providing 24X7 escalation support for all P1/P2 application related issues
  • Maintain strong customer rapport and excellent timely communication
  • Drive department best practices, guidelines implementation and adhering to standards.

Who You Are

  • You're deeply motivated engineer and passionate about learning and contributing to the business operations with a "can do" attitude.
  • BS or MS in Computer Science or equivalent.
  • Experience scripting in one (1) or more of the following languages: shell, perl, and/or python.
  • You have experience in working in complex environment supporting various platform capabilities
  • Good understanding with AWS technologies & AWS Monitoring capabilities (API GW, Route53, ACM , RDS/AWSAurora, ElasticCache, EKS, AWS Cloudwatch)
  • Good level of the TCP/IP protocol suite
  • Good background in Linux/Unix Administration
  • Flexible to work with different time zone teams and also during the weekend depending upon the support schedule
  • Efficient and Creative: You should be able to think creatively to find the optimal solution to problems
  • Experience building and maintaining ITIL methodology

Good to have:

  • AWS Solution Architect Associate certification.
  • ELK ( ElasticSearch )
  • CKA/CKAD Certifications

Desired Qualifications:

  • We understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the aptitude to learn and deliver results.
  • Experience with application containers and runtime as Docker and deploying/running them on a container orchestration platform such as Kubernetes;
  • Be open to continuous learning and committed to ongoing self-improvement.
  • Strong interpersonal and communication skills.
  • Strong team building skills. In this role you'll be work across departments and with other remote teams
Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!

But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! 



Posted: 2020-12-02 Expires: 2021-05-17
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Cloud SaaS Engineer

Cisco Systems Inc.
Poland, NY 14747
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