1+ months

Cloud Customer Engineer - Escalations and Adoptions

Cisco Systems Inc.
San Jose, CA 95113
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Cloud Customer Engineer

San Jose, California


What You'll Do


As a Cloud Customer Engineer in Cisco's Intent Based Networking group, you will lead successful deployments, help with operations and troubleshooting of highly scalable Software Define Network Controller, Automation and Analytics products in cloud.


In addition, you will:

  • Work with customers to identify deployment challenges and provide solutions
  • Collaborate with engineers, work independently, and develop quality solutions
  • Engage with product management to clearly articulate and drive product improvements
  • Review and write product documents including customer facing documents.
  • Perform system profiling and analysis, identifying resource and latency issues


Who You'll Work With


You will work with a close knit team crafting the best in the world Intent Based Networking products. The immediate team prioritizes the adoption and deployment of these solutions.


Who You Are


You are self driven with experience in design and implementation of software solutions through architecture. Successful team members have excellent communication and presentation skills in order to collaborate with customers. Multiple activities will run in parallel at any given time. Other technical skills will include:


  • Excellent domain knowledge & confirmed experience working with Java, HTTP, SOAP, REST, Spring, ORM/Hibernate, Tomcat, Apache, JEE, JMS, XML, Containers, micro services, performance profiling tools, database, and HA patterns
  • SNMP trap processing and knowledge of MIBS
  • Experience with configuration control, build systems and methodologies (subversion, GIT)
  • Excellent analysis and programming skills
  • Development with UNIX/Linux Operating System environments
  • Experience of Agile development methodologies
  • Knowledge of technologies like TCP/IP, LAN/WAN routing/switching and other network layer protocols a plus

We Are Cisco


#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Heres how we do it.


We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (30 years strong!) and only about hardware, but were also a software company. And a security company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!


But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)


Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool.

Posted: 2020-04-24 Expires: 2020-05-30
Sponsored by:
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Cloud Customer Engineer - Escalations and Adoptions

Cisco Systems Inc.
San Jose, CA 95113
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