1+ months

Cloud Application Content Engineer

Cisco Systems Inc.
Offsite, RTP
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What You'll Do

As a Cloud Application Content Engineer, you'll provide technical support for the development and delivery of a variety of technical education offerings to Cisco customers, partners and employees with a primary focus on Cisco Cloud hosted solutions, WebEx technologies, and multi-cloud applications with an emphasis on API configuration. You will design, develop and review course content, student exercises and labs and function as technical resource to Product Managers, Project Managers, and to the course and lab support team. You'll create educational content in the Cloud technology track and participate in the analysis and design of courses and flow, design lab topology, develop training content including student guides, student exercises, videos, labs and assessment items, and provide technical expertise to the development team. 


Who You'll Work With

Are you pushing the envelope? As a member of DevCX Learning Content Development team, you'll be designing and creating technical education that will empower the global technical community in todays highly demanded technology space, Collaboration. You will be an integral member of a team creating Learning Content in the training space, utilizing new and innovative learning strategies and methods to create the next generation of technical education at Cisco. We are truly adapting our learning products to support the way people learn and at the same time enabling the next generation of Cloud and Collaboration Engineers.

Who You Are

You have experience within the Cloud hosted space, particularly in configuring Cisco solutions such as Unified Communication Manager and the latest Cisco products such as Expressways, Unity, as well as others. Working knowledge of WebEx solution would a plus.  You have experience with technical design, technical writing, and content development tools and practices. Your strong communication skills help you influence others.


Our Minimum Qualifications for this role:


* Typically requires BA/BS or equivalent and 8-10 years related experience.

* Knowledge in instructional design and structured authoring expertise

* Classroom or virtual teaching experience.

* Strong knowledge in networking technologies such as Routing & Switching, TCP/IP, routing protocols, and security.

* Mobile app and distant learning platform integration with collaboration tools for cloud hosted platforms

* Process knowledge to develop transition training plans for OnPrem Collaboration to OffPrem cloud hosted solutions.

* Thorough knowledge of Cisco Unified Communication as a Service (UCaaS), such as Cisco Unified Communication Manager, Cisco Unity, Cisco IM & Presence, Cisco Expressways, CMS, Cisco Unity Connection and CME/CUE, WebEx, and video collaboration products.

* Experience with virtualization technology such as VMware, KVM, Hyper-V, also OS (Windows/Linux) internals

* Experience in the development of learning content as a developer and subject matter expert with the ability to design and develop learning content

* Work with limited supervision


Our Desired Skills:

* Instructional design

* Technical writing

* Content development tools & practices

* Camtasia or other video development a plus

* Assessment item authoring

* Minimum CCNP level Cisco Certification or equivalent experience


Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.


We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box!


But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)


Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.


So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us




Posted: 2021-04-30 Expires: 2021-07-01
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Cloud Application Content Engineer

Cisco Systems Inc.
Offsite, RTP
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