1+ months

CLM Manager

Sodexo
Gaithersburg, MD 20877
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Unit Description

Sodexos Senior Living business segment is seeking a Client Life Cycle Manager / Client Success Director

This is a remote role that can reside near any major airport - prefrence would be North East or West Coast

 

Sodexos Senior Living business segment is seeking a Client Life Cycle Manager / Client Success Director who will drive retention and enable sustainable/profitable growth by ensuring execution of \u2018one plan for all contracts in the assigned portfolio.  Reporting to the VP, Business Development, the Client Life Cycle Managers/ Client Success Director will collaborate and drive Operations to elevate partnerships with clients, facilitate development of District Managers/Client Executives from a purely execution focused mind-set to a client/consumer-centric growth mindset, and act as project managers to ensure quality and execution of \u2018One Plans for each contract.

 

Key responsibilities include:

  • Track execution of relationship management and operations activities through accounts \u2018One Plans by ensuring completion of Transition Meetings, Annual Expectation Meetings (AEMs), Quarterly Business Reviews (QBRs), etc.
  • Ensure quality of relationship management activities
  • Counsel Operations on relationship management best practices
  • Provide direct relationship management support during key contract milestones
  • Provide direct relationship management support to distressed accounts

Preferred qualifications:

  • Experience in leadership roles with ability to influence and effect change in a matrixed organization
  • Experience managing teams and multiple concurrent processes
  • Strong written & verbal communication skills
  • Experience and ability to collaborate with clients and internal teams
  • Sodexo experience is a plus, as is prior Healthcare industry experience
  • Experience and active participation in Operations and Sales Processes
  • Deep understanding of industry, client, and consumer pain points

Colorado Pay act: this role has a range of: 92,000 - 217,000

Position Summary

      Drive retention and enable sustainable/profitable growth by ensuring execution of \u2018one plan for all contracts in assigned portfolio

      Collaborate and drive operations to elevate partnerships with clients, resulting in demonstrable value for both organizations

      Facilitate development of District Managers/Client Executives from a purely execution focused mind-set to a client/consumer-centric growth mindset

      Act as project manager to ensure quality and execution of \u2018One Plans for each contract.

 

Qualifications & Requirements

Basic Education Requirement - Bachelors Degree or equivalent experience

Basic Functional Experience - 7 years 

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

 

Posted: 2021-05-07 Expires: 2021-07-09
Sponsored by:
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CLM Manager

Sodexo
Gaithersburg, MD 20877

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