9 days old

CLM Manager

Sodexo
Denver, CO 80204
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Unit Description

 

This is a remote role and can sit in any US location near a major airport

 

Sodexos Health Care business segment is seeking a Client Life Cycle Manager / Client Success Director who will drive retention and enable sustainable/profitable growth by ensuring execution of \u2018one plan for all contracts in the assigned portfolio.  Reporting to the VP, Client Life Cycle Management, the Client Life Cycle Managers/ Client Success Director will collaborate and drive Operations to elevate partnerships with clients, facilitate development of District Managers/Client Executives from a purely execution focused mind-set to a client/consumer-centric growth mindset, and act as project managers to ensure quality and execution of \u2018One Plans for each contract.

 

Key responsibilities include:

  • Track execution of relationship management and operations activities through accounts \u2018One Plans by ensuring completion of Transition Meetings, Annual Expectation Meetings (AEMs), Quarterly Business Reviews (QBRs), etc.
  • Ensure quality of relationship management activities
  • Counsel Operations on relationship management best practices
  • Provide direct relationship management support during key contract milestones
  • Provide direct relationship management support to distressed accounts

Preferred qualifications:

  • Experience in leadership roles with ability to influence and effect change in a matrixed organization
  • Experience managing teams and multiple concurrent processes
  • Strong written & verbal communication skills
  • Experience and ability to collaborate with clients and internal teams
  • Sodexo experience is a plus, as is prior Healthcare industry experience
  • Experience and active participation in Operations and Sales Processes
  • Deep understanding of industry, client, and consumer pain points

Position Summary

      Drive retention and enable sustainable/profitable growth by ensuring execution of \u2018one plan for all contracts in assigned portfolio

      Collaborate and drive operations to elevate partnerships with clients, resulting in demonstrable value for both organizations

      Facilitate development of District Managers/Client Executives from a purely execution focused mind-set to a client/consumer-centric growth mindset

      Act as project manager to ensure quality and execution of \u2018One Plans for each contract.

 

Qualifications & Requirements

Basic Education Requirement - Bachelors Degree or equivalent experience

Basic Functional Experience - 7 years 

Posted: 2020-11-19 Expires: 2020-12-20
Sponsored by:
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CLM Manager

Sodexo
Denver, CO 80204

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