1+ months

CLM Manager

All Us Locations, MD
Apply Now
Apply on the Company Site

Unit Description

Sodexo is seeking a Manager, Client Lifecycle Management (CLM) 

Facilities Management Services  Corporate Services, North America.


This is a virtual leadership role. Candidates can be based in any

US location within proximity to a major airport.

Travel may be required for success in this role up to 50%

The Manager, Client Life Cycle Management (CLM) will drive retention and profitable growth for Sodexo's Facility Services Portfolio.  Reporting to the VP, Client Life Cycle Management, the Manager will collaborate with Operations to elevate client partnerships while driving a client/consumer-centric growth mindset.  The CLM Manager will also have project management oversight ensuring quality and execution of \u201cOne Plans\u201d for each contract.

Responsibilities include:

Track execution of relationship management and operations activities through accounts \u2018One Plans:

  • Ensure completion of Transition Meetings, Annual Expectation Meetings (AEMs), Quarterly Business Reviews (QBRs)
  • Ensure \u201cOne Plans\u201d are rigorously followed and activities are continuously documented and updated 

Ensure quality of relationship management activities:

  • Conduct periodic reviews of quality of relationship management activities and outputs, the robustness of accounts WOIs, and \u201cOne Plans\u201d

Counsel Operations on relationship management best practices:

  • Provide guidance on strategic objectives of relationship management activities (e.g., agenda and focus of a QBR)
  • Collaborate in strategic action planning sessions related to FERs / LMC reviews 

Provide direct relationship management support during key contract milestones (e.g., AEMs and QBRs):

  • Develop agendas/materials and co-conduct meetings with Operations
  • Provide direct relationship management support to distressed accounts (e.g., when an account has low compliance with \u2018One Plan requirements, a weak WOI, or displays signs of risk)
  • Conduct critical meetings (e.g., AEMs, QBRs)
  • Develop necessary action plans and ensure completion of identified actions


Careers in Corporate Services:

Working for Sodexo at Corporate locations gives you the opportunity to help people perform better by improving their daily life in the workplace what we call Quality of Life. Quality of Life means an environment of respect for people, for wellness and for greater productivity. Quality of Life means a workplace that creates greater efficiency, satisfaction and productivity. It means a business that understands that the wellness of people has a direct connection to the wellness of the organizations bottom line


Working for Sodexo:

How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and other career growth opportunities, along with the performance of organizations. We believe it is important for our work to be meaningful to all who contribute to it, and we remain faithful to our mission, our core values and the ethical principles that have guided us since 1966. We support these values and help them thrive in each employee.


We strive to make working for Sodexo a genuinely great experience with benefits to promote your professional, personal and financial well-being, and to improve your Quality of Life now and into the future. Our experiences with our over 50 million customers each and every day enable us to develop Quality of Life services that reinforce the well-being of individuals, improving their effectiveness and helping companies and organizations to improve performance \u2026 every day. 


Position Summary

      Drive retention and enable sustainable/profitable growth by ensuring execution of \u2018one plan for all contracts in assigned portfolio

      Collaborate and drive operations to elevate partnerships with clients, resulting in demonstrable value for both organizations

      Facilitate development of District Managers/Client Executives from a purely execution focused mind-set to a client/consumer-centric growth mindset

      Act as project manager to ensure quality and execution of \u2018One Plans for each contract.


Qualifications & Requirements

Basic Education Requirement - Bachelors Degree or equivalent experience

Basic Functional Experience - 7 years 

Posted: 2020-01-17 Expires: 2020-04-20

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

CLM Manager

All Us Locations, MD

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast