17 days old

Clinical Training Consultant - Waltham, MA

Waltham, MA 02452
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  • For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)


UnitedHealthcare Community & State Senior Care Options plan is a Fully-Integrated Dual-Special Needs Plan (FIDE-SNP) serving dually-eligible individuals in the Commonwealth of Massachusetts aged 65 or greater. This position supports the clinical field staff, in particular the nurse care managers, by developing core content to be used in the training of nurse care manager staff on the Minimum Data Set Home Care (MDS-HC) assessment as well as other SCO assessments used to stratify members into the most appropriate clinical management categories. 


In addition to developing the core content of the trainings, this position works with United Clinical Services Learning and Performance Solutions to guide the design and implementation of the trainings, working to customize the delivery to the needs of the SCO plan.


This position reports to the Vice President of Health Services Senior Care Options Plan.


Primary Responsibilities:



  • Conduct training needs analysis by engaging business/process and system key stakeholders and SMEs
  • Identify training goals, dependencies, audience and timelines
  • Collaborate with business/process and system SMEs/stakeholders to gather training content, information
  • Identify the appropriate delivery approaches, media and methodologies
  • Apply principles of adult learning and training best practices to create effective and innovative solutions
  • Anticipate business training needs to proactively develop solutions and training plans
  • Strategize training components needed to adhere to state and/or federal requirements.


  • Create core content of course curriculum and materials for varying audiences including beginner, advanced and refresher levels to meet training requirements and business needs
  • Coordinate with stakeholders to develop supporting Resources Documents
  • Keep current on various training delivery techniques, business processes, products and systems, Model of Care, and State contract requirements


  • Facilitate virtual live training sessions
  • Ability to effectively manage and support the learning environment by applying learner-centric approaches to promote engagement and active participation by all learners, maintaining a positive and professional learning environment, maintaining control of the training and appropriate response to unforeseen circumstances during delivery
  • Trainings will also include conducting Train-the-Trainer sessions to prepare other Trainers for delivery, and conducting training pilots to obtain stakeholder/SME approvals
  • Facilitate live training sessions throughout the Commonwealth when virtual live training sessions
  • Facilitate Q&A sessions for all Regulatory assessments


  • Act as a liaison between clinical leadership team and Enterprise training and Development.
  • Develop / coordinate communication tools for status updates, milestones, changes, deliverables, etc.
  • Develop and maintain a centralized location for training materials and resources
  • Communicate to managers/directors on new training and developmental expectations for staff
  • Conduct analysis of training outcomes, conduct updates and debriefs with stakeholders to communicate effectiveness of programs/solutions, identify needed changes and incorporate changes
  • Act as a Subject Matter Expert for all assessments

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Posted: 2020-03-18 Expires: 2020-04-18

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Clinical Training Consultant - Waltham, MA

UnitedHealth Group
Waltham, MA 02452

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