1+ months

Clinical Supply Business Operations Associate

San Jose, CA 95123
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**Global Clinical Supply (GCS)** is a global organization that sets the clinical supply strategy, systems, packaging, labeling, logistics, and management of quality Investigational Products to patients in compliance with GxPs.

Our purpose is the be the premier Global Clinical Supply organization dedicated to providing **quality, life-changing, investigational medicines to patients.**

**Digital Business Operations** is a Center for Excellence for Innovation, developing talents and services enabling Operational Excellence and enhanced patient experience.


Reporting to Director of Clinical Research Pharmacy Group with a dotted line reporting to the Director of Business Operations. This position is a member of the Digital Business Operations (DBO) team within Global Clinical Supply (GCS), responsible for supporting Asia Packaging and Vendor Activities and global Business Operations.

Primary responsibilities:

+ Maintain and manage ASIA packaging and/or labeling operations and vendor operations

+ Manage purchase orders supporting various groups within GCS, review quotes, raise POs, request approvals, resolve discrepancies, and track invoicing and accruals

+ Support GCS scheduling and packaging processes including maintaining quality data in systems, managing purchase order details, updating fields, creating reports and other duties as required

+ Assist Global Business Continuity Operations and GCS Business Continuity team

+ Working with the Director of Business Operations colleagues create and maintain reports and monthly metrics to support budget, reconciliation of planned vs. actual spend, PO approved/spent/saved, discrepancies, packaging cost, and others as needed

+ Support various project and continuous improvement initiatives as assigned


+ Act as a Project Manager for packaging operations interfacing globally with Supply Chain Leads (SCL) and other groups within or outside the supply chain required to bring a packaging job to completion

+ Work with the SCL to review and interpret the clinical protocol to develop practical and efficient packaging designs for Clinical Supplies. Partner with SCLs to generate and approve the Clinical Packaging Request, Packaging Diagrams, and Label Requests

+ Using Pfizer systems including Clemetine, Axis 360, CSDS, etc., design kit structures, model protocols, design labels, monitor and track the approval of country panels and generate packaging requests to enable the fulfilment of packaging operations, such that packaged materials can be shipped or transferred for distribution to clinical sites or depot holding areas

+ Support vendor operation in ASIA by following up with vendors and resolving issues, and assisting the ASIA DBO team as well as DBO Planning Lead as needed

+ Raise and/or approve purchase orders and monitor CSP PO Mailbox by raising any new Purchase Orders in Ariba within 2 business days on behalf of applicable teams

+ Review invoices and quotes for correct legal entities, procurement fees and additional Value Add Tax and communicate back to supplier any discrepancies working with vendor, business contacts, finance and procurement to resolve issues

+ Interface with GCS colleagues as well as Finance and/or Procurement to gain necessary approvals to proceed with requested purchase order amount

+ Manage documents associated with POs such as quote or Statement of Work (SOW) and ensure proper signature is obtained and documents are attached to the purchase requisition, extend end dates and/or close purchase orders as needed

+ Assist with various Clementine scheduling processes including updating Clementine Local Source Module and Clinical Supply Packaging Module with purchase order details by country and product, identifying and resolving data quality issues

+ Support GCS Business Continuity Program and Initiatives by managing meeting minutes and action items from board meetings and assisting the Business Continuity Board Leader with various deliverables

+ Create and maintain reports and monthly metrics to support vendor, scheduling, budget, forecasting including analyzing reconciliation of planned vs. actual spend

+ Supporting various project as assigned by the Director of Business Operation,

+ Build and maintain strong relationships with internal GCS business lines, Finance, Project Managers, Clinical Supply Packaging, Clinical Supply Strategy Management, Digital Business Operations and other external business lines as well as external customers and vendors


+ Fluent in written and spoken English

+ Bachelor's degree in Management, Operations, Accounting, Finance, Computer Science, Statistics, Mathematics, Economics or related eld from an accredited four-year college or university or equivalent combination of education and experience.

+ 2-3 years of relevant experience preferably in clinical supplies or operations, project management or related role. Finance experience and managing budget is a plus

+ Experience working in a GMP/GCP environment

+ Microsoft Office and Excel skills- Pivot tables, and similar tools

+ Strong planning, prioritization and organization skills

+ High attention to details

+ Ability to manage and prioritize multiple tasks/requests simultaneously under time constraints across global time zones and meet deadlines in a professional manner

+ Strong listening, written and verbal communication skills and negotiation skills with demonstrated ability to eectively manage customer relations

+ Experience with Ariba Spend Management or other related procurement tools is a plus

+ Can Speak Japanese Language is a plus

Position does not require travel, but it may include international travel for annual department meeting


Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt
Posted: 2021-05-10 Expires: 2021-06-28
Sponsored by:
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Clinical Supply Business Operations Associate

San Jose, CA 95123

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