1+ months

Clinical Intake Coordinator Master's Level - (124863)

Universal Health Services
Brookline, MA 02445
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Clinical Intake Coordinator Partial Hospitalization Programs

HRI Hospital is seeking a Full-Time Clinical Coordinator for the Partial Hospitalization Programs. This is a Monday through Friday salaried position. Hours of work are 8am to 4pm.

The HRI Hospital Clinical Intake Coordinator is responsible for working collaboratively with the Director or assigned designee from the PHP/IOP Programs. This individual will receive referral requests from clinicians, patients, family members, managed care company staff, and others. The Clinical Intake Coordinator will also be responsible for assessing appropriateness for PHP/IOP level of care and coordinating access to transportation services for clients identified as in need. Intake Coordinators must answer incoming calls; receive faxed referrals, process demographic, clinical and insurance information in a manner consistent with service excellence. Clinical Intake Coordinators ensure efficient and effective call processing and assessment, leading to a patient admission to a PHP/IOP program or providing appropriate information to caller.

Essential Functions:

  1. Receiving referral information from caller or faxed referrals and assessing appropriateness for PHP/IOP/Sober Housing.
  2. Collaboratively discussing with Program Director or designee client needs and program placement once accepted.
  3. Completing an intake call sheet and gathering all necessary demographic, clinical and financial information on call sheet. Ensures information is accurate and complete as call sheet is transmitted to hospital clinical and business office staff.
  4. Ensures verification of insurance eligibility and benefits including primary and secondary payers.
  5. Completing Intake Biopsychosocial Assessments for clients admitting to the PHP/IOP/Sober Houses.
  6. On occasion, completing in-person screenings with potential Sober House clients.
  7. In a timely manner, notifies the Program Director of impending Sober House Referrals .Follows up in a timely manner to assure information received and updates on status from PHP/IOP staff.
  8. Schedules PHP/IOP intake appointments by completing PHP intake call sheets and scheduling appointments
  9. Sending completed call sheets and insurance verification/authorization to the Program Director, Lead clinicians, Evaluation Services, and Business office.
  10. Maintaining accurate, up-to-date Sober House bed availability including updating the Program Director of pending admissions or cancellations
  11. Contacting the Program Director when a review is necessary or patient delayed.
  12. Updating external bed board on regular basis.
  13. Administering follow-up calls to clients who have discharged from program after 30, 60 and 90 days to discuss client experience in treatment.
  14. Adhering to department procedures related to waitlisted patients.
  15. Assist in training new staff as requested.

About Us

HRI Hospital is 62-bed psychiatric facility with adult inpatient services and several partial hospitalization programs. We are part of the largest private mental health system in Massachusetts and can therefore provide competitive salaries, benefits, and opportunities for growth and development. At the same time, the smaller size of our facility allows us to provide personalized attention and training to all our employees. Employees are part of a multi-disciplinary team of dynamic professionals providing high quality care to a diverse inpatient and outpatient group of individuals. We are located in Brookline right near Boston University and Coolidge Corner and provide easy access to public transportation and free parking. Employees are our most valued asset and we encourage qualified individuals to apply.

HRI Hospital offers four distinct Partial Hospitalization Programs (PHP) including The General Adult Psychiatric Program (GAP), The Triangle Program, The Womens Program, and The Dual Diagnosis Program. Partialhospitalization programs are offered for patients as part of the treatment continuum. These programs offer a safe, structured environment while enabling the patient to return home at night and maintain important family and community relationships. Participants in HRI Partial Hospitalization Programs attend group therapy sessions each day, meet with a clinician for individualized counseling and case management needs, and visit with a psychiatric prescriber for medication management. Partial hospitalization may be appropriate for patients making the transition from inpatient to outpatient treatmentor as a program alternative for patients who do not present any danger to themselves or others but need a structured treatment plan and environment.

Benefit Highlights:

  • Challenging and rewarding work environment
  • Career development opportunities within UHS and its Subsidiaries
  • Competitive Compensation
  • Excellent Medical, Dental, Vision and Prescription Drug Plan
  • 401(K) with company match and discounted stock plan
  • Generous Paid Time Off
Job Requirements


  • Education: Masters Degree in relevant human service field
  • Licensure: LCSW, LICSW, or LMHC preferred
  • Skills: Clinical Assessment, excellent phone communication, medical terminology knowledge, strong customer service skills, strong computer skills, ability to understand financial/insurance terminology. Ability to work as a team member in a fast-paced environment. Critical thinking skills related to processing of referrals/admissions for PHP/IOP/Sober Housing.
  • Physical Capability: Ability to have clear, verbal communications, sit for prolonged periods of time, file documents, Xerox/photocopy/scan documents, and perform computer/word processing operations. Ability to handle moderate stress in performing multiple tasks.
Posted: 2020-02-19 Expires: 2020-04-02

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Clinical Intake Coordinator Master's Level - (124863)

Universal Health Services
Brookline, MA 02445

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