1+ months

Clinical Administrative Coordinator - San Diego, CA - 903368

San Diego, CA 92101
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  • Job Code
    903368

Energize your career with one of Healthcare's fastest"growing companies.


You dream of a great career with a great company - where you"can make an impact and help people. We"dream of giving you the opportunity to do just this. And with the incredible"growth of our business, it's a dream that definitely can come true. Already one"of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service"centers, improve our service levels and help people lead healthier lives. We"live for the opportunity to make a difference and right now, we are living it"up.

This opportunity is with one of our most exciting business"areas: Optum - a growing part of our"family of companies that make UnitedHealth Group a Fortune 10"leader.

Optum helps nearly"60 million Americans live their lives to the fullest by educating them about"their symptoms, conditions and treatments; helping them to navigate the system,"finance their healthcare needs and stay on track with their health goals. No"other business touches so many lives in such a positive way. And we do it all"with every action focused on our shared values of Integrity, Compassion,"Relationships, Innovation & Performance.

Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business,UnitedHealth Groupis seekingClinical Administrative Coordinators who share our passion for helping others live healthier lives. As one of the world's leading health care companies,UnitedHealth Groupis pursuing innovative new ways to operate our service centers and improve on our ability to deliver high - quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doingyour life's best work.


What we do defines who we are. Take a deeper look at how we're"providing support during this global health crisis and search for a way you can"get involved. View our Covid-19 Resources Page at: https://info.uhg.com/


Primary Responsibilities:

  • Data entry of client information into designated database / Electronic Health Record (EHR) System
  • Process and track outpatient authorization requests, and distribute the appropriate work products to clinical team for clinical review
  • Update and validate demographic and diagnosis information in (EHR) as needed
  • Scan of documents for retention and filing of documents
  • Purge of documents
  • Facsimile and photocopy duties
  • Efficiently answer incoming calls and provide prompt and courteous service to customers and guests. External stakeholders include Providers; Billers; CWS; Probation Officers; Attorneys, etc
  • Position requires ability to access the county's electronic medical record
  • Processing Authorizations within the established turn - around time
  • Sort through incoming faxes
  • E - filing of all requests, treatment plans, reports, etc
  • Operate a variety of standard office machines, including a personal computer and a variety of computer software, DYMO label, phone, fax, calculator, shredding machine and photocopy machine
  • Interpret and respond clearly and effectively to verbal requests over the phone or in person, and to verbal or written instructions in a timely manner
  • Establish and maintain effective working relationships with co - workers, supervisors, managers, stakeholders, and the general public
  • Perform reception duties in an efficient, professional and courteous manner
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Other duties as assigned by Supervisor / Manager
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

  • High School Diploma / GED (or higher)
  • 2+ years of customer service experience analyzing and solving customer problems
  • 2+ years of Data experience in administrative or clerical support role
  • Experience with Microsoft Office Suite including Microsoft Excel (ability to create spreadsheets, sort and filter data) and Microsoft PowerPoint (ability to create slides, upload graphs, and present data)
  • Ability to type 50 - 60 WPM, accurately
  • Ability to gain and maintain access to the County of San Diego's electronic health record - Cerner / CCBH
  • If you need to enter a work site for any reason, you will be"required to screen for symptoms using the ProtectWell mobile app,"Interactive Voice Response (i.e., entering your symptoms via phone system) or"similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth"Group building, employees are required to wear a mask in common areas. In addition,"employees must comply with any state and local masking orders
Preferred Qualifications:
  • Some College (or higher)
  • Experience working within the Healthcare Industry or Healthcare Insurance
  • Experience working with ICD - 10 and CPT codes
  • Experience working with Medicare and / or Medicaid services
  • Experience working in a call center environment

Soft Skills:

  • Excellent communication skills
  • Ability to collaborate with clinical team and partners
  • Excellent interpersonal skills
  • Attention to detail
UnitedHealth Group is an essential business. The health"and safety of our team members is our highest priority, so we are taking a"science driven approach to slowly welcome and transition some of our workforce"back to the office with many safety protocols in place. We continue to monitor and"assess before we confirm the return of each wave, paying specific attention to geography - specific"trends. We have taken steps to ensure the safety of our 325,000 team members"and their families, providing them with resources and support as they continue"to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well - being include:
  • Launched our ProtectWell app and UnitedCARES"program to help ease the burden and stress for our UnitedHealth Group team members"and their immediate family affected by COVID - 19
  • Daily updates from our CEO Dave Wichmann to"support and inspire team members during this challenging time
  • Onsite social distancing and increased"sanitization measures for employees who have been welcomed back to our offices
  • Fully cover the COVID - 19 healthcare costs for"our employees
You"can learn more about all we are doing to fight COVID - 19 and support impacted"communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work.


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: clinical, medical, patient, servicey, hiring immediately

Posted: 2021-01-06 Expires: 2021-03-06

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Clinical Administrative Coordinator - San Diego, CA - 903368

UnitedHealth Group
San Diego, CA 92101

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