4 days old

Clinical Administrative Coordinator - Remote - 935403

Dallas, TX 75201 Work Remotely
Apply Now
Apply on the Company Site
  • Job Code
    935403

If you are located within the US you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

""

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

""

Like you, UnitedHealth Group is strong on innovation. And like you, well go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive and positive for our members and providers. Youll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where youll have a chance to make an impact.

""

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (10:30am -7:00pm). It may be necessary, given the business need, to work occasional overtime.

""

Youll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

""

*All Telecommuters will be required to adhere to UnitedHealth Groups Telecommuter Policy.

""

Primary Responsibilities:

""
    ""
  • Manage administrative intake of members
  • ""
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
  • ""
  • Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
  • ""
  • Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
  • ""
  • Handle resolution/inquiries from members and/or providers
  • "
""

This is high volume, customer service environment. Youll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.

""

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

"

Required Qualifications:

""
    ""
  • High School Diploma / GED (or higher)
  • ""
  • 2+ years of customer service experience
  • ""
  • Experiencewith computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • ""
  • Ability to navigate and learn new and complex computer system applicationsto work any of our 8-hour shift schedules during our normal business hours of (10:30am -7:00pm). It may be necessary, given the business need, to work occasional overtime
  • ""
  • If you need to enter a work site for any reason, you will berequiredto screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
  • "
""

Preferred Qualifications:

""
    ""
  • Experience working within the health care Industry and with health care insurance
  • ""
  • Experience working in a hospital, physician's office or medical clinic setting
  • ""
  • A clerical or administrative support background
  • ""
  • Knowledge of ICD-9 and CPT codes
  • ""
  • Experience working in a call center
  • "
""

Telecommuting Requirements:

""
    ""
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • ""
  • Ability to keep all company sensitive documents secure (if applicable)
  • ""
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • "
""

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

""

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your lifes best work.SM

""

Colorado Residents Only: The salary/hourly range for Colorado residents is $15.00 to 25.19. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

""

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

""

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

""

Keywords: customer service, call center, intake, prior authorization, medical assistant, administrative, clerical, coordinator, claims, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

Posted: 2021-06-10 Expires: 2021-07-10

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Clinical Administrative Coordinator - Remote - 935403

UnitedHealth Group
Dallas, TX 75201

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast