1+ months

Clinical Administrative Coordinator - 894746

Phoenix, AZ 85003
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  • Job Code
    894746
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As part of our department, you will be a key stakeholder in supporting our members. Your primary role will be outreaching to our members post-discharge to ensure all of their healthcare needs are met. Identification of the appropriate programs and services available is critical to the success of our members.

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***This is a remote (work form home) position. Monday-Friday from 8am-5pm.***

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"Primary Responsibilities:

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  • Outreach calls to our members / beneficiaries post facility discharge
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  • Support the enrolled members / beneficiaries of our community partners
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  • Collaborating with our PCP Network, physician offices and hospital facilities within Maricopa County
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  • Support members with coordinating healthcare services
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  • Arranging post-discharge appointments, transportation, and transition of our members across the continuum of care
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  • Make appropriate referrals to the Customer Care team to support benefit, billing / payment and eligibility of our members
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  • Assist with referrals / calls received by the department, and complete community outreach and documentation
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You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • HS Diploma or GED
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  • 1+ years of customer service experience analyzing and solving customer problems with great communications skills
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  • Experience working within the healthcare industry
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  • Professional experience in a clerical or administrative support related role
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  • Working knowledge of medical terminology to communicate with members / beneficiaries and providers.
  • You will be required to adhere to"UnitedHealth Group's US Telecommuting Policy.

  • If you need to enter a work site for any reason,"you will be required to screen for symptoms using the ProtectWell"mobile app, Interactive Voice Response (i.e., entering your symptoms via phone"system) or a similar UnitedHealth Group-approved symptom screener. Employees"must comply with any state and local masking orders. In addition, when in a"UnitedHealth Group building, employees are expected to wear a mask in areas"where physical distancing cannot be attained

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Preferred Qualifications:

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  • Some college / undergraduate education
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  • Medical Assistant (MA) certification
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  • Experience working with Centers for Medicare and Medicaid Services, especially Medicare and Medicare Advantage programs
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  • Knowledge of community resources
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Careers with Optum.Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to doyour life's best work.(sm)

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Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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"OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

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Job Keywords:Clinical,Administrative Coordinator, Customer Service, Healthcare, AZ, Arizona

Posted: 2020-10-16 Expires: 2020-12-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Clinical Administrative Coordinator - 894746

UnitedHealth Group
Phoenix, AZ 85003

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