25 days old

Clinical Admin Coordinator - Columbus, OH or US Remote - 894620

Columbus, OH 43215 Work Remotely
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Energize your career with one of Healthcare's fastest"growing companies.

You dream of a great career with a great company - where you"can make an impact and help people. We"dream of giving you the opportunity to do just this. And with the incredible growth of our"business, it's a dream that definitely can come true. Already one of the"world's leading Healthcare companies, UnitedHealth"Group is restlessly pursuing new ways to operate our service centers, improve"our service levels and help people lead healthier lives. We live for the opportunity to make a"difference and right now, we are living it up.

This opportunity is with one of our most exciting business"areas: Optum - a growing part of our"family of companies that make UnitedHealth Group a Fortune 6"leader.


Optum helps nearly"60 million Americans live their lives to the fullest by educating them about"their symptoms, conditions and treatments; helping them to navigate the system,"finance their healthcare needs and stay on track with their health goals. No"other business touches so many lives in such a positive way. And we do it all"with every action focused on our shared values of Integrity, Compassion,"Relationships, Innovation & Performance.

Like you, UnitedHealth"Group is strong on innovation. And like you, we'll go the distance to"deliver high-quality care. As part of our clinical support team, you will be a"key component in customer satisfaction and have a responsibility to make every"contact informative, productive and positive for our members and providers. You'll"have the opportunity to do live outreach, educating members about program"benefits and services while also helping to manage member cases. Bring your"skills and talents to a role where you'll have a chance to make an impact.


This position is full-time (40 hours/week) Monday - Friday."Employees are required to have flexibility to work any of our 8 hour shift"schedules during our normal business hours of 12:00pm - 8:30pm. It may be"necessary, given the business need, to work occasional overtime. Overtime is"Saturday / Sunday 10a - 2p. If you are interested"in working the weekends as part of your normal work week(with 2 days off during"the week) - please apply and let the recruiter know - this is a bonus!

You'll enjoy the flexibility to"telecommute* from anywhere within the U.S. as you take on some tough challenges.

Training will be more of an OTJ type of"training.

Training will be conducted"virtually from your home.

What we do defines who we are. Take"a deeper look at how we're providing support during this global health crisis"and search for a way you can get involved. View our Covid-19 Resources Page at:"https://info.uhg.com/


Primary Responsibilities:

  • Manage"administrative tasks related to Pharmacy processes

  • Work"with Pharmacy staff and the clinical team to manage requests for services from"members and/or providers

  • Process"incoming and outgoing referrals, and prior authorizations, including intake,"notification of services or issues

  • Assist"the Pharmacy staff to decide on next steps

  • Handle"resolution/inquiries from Pharmacy staff and clients


This"is high volume, customer service environment. You'll need to be efficient,"productive and thorough dealing with our members over the phone. You also must"be able to work a flexible schedule that includes evening hours.

At Optum, you"will perform within an innovative culture that's focused on transformational"change in the Healthcare system. You will leverage your skills across a diverse"and multifaceted business. And you will make contributions that will have an impact"that's greater than you've ever imagined.


You'll be rewarded and recognized for your performance in"an environment that will challenge you and give you clear direction on what it"takes to succeed in your role as well as provide development for other roles"you may be interested in.

Required Qualifications:

  • High School Diploma or GED

  • 2+ years of customer service experience

  • Experience with Microsft Word (create, edit, save documents). Microsoft Excel (edit tables, open/sort, document manipulation) and Microsoft Outlook (email and calendar management)

  • Must be a Certified Pharmacy Technician (CPHT)
  • You will be required to adhere to UnitedHealth Group's US Telecommuting Policy
  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Experience working within the health care Industry and with health care insurance

  • Experience working Pharmacy setting

  • A clerical or administrative support background

  • Knowledge of ICD-9 and CPT codes

  • Experience working in a call center

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

  • Transitioned our new hire training classes to be conducted virtually

  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19

  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time

  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices

  • Fully cover the COVID-19 healthcare costs for our employees

  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Join us today and we can provide you with meaningful challenge that can result in a strong sense of impact and fulfillment. It's truly an opportunity to do your life's best work.SM

UnitedHealth Group is working to create the health care system of tomorrow.

Already Fortune 6, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.

Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service, call center, intake, prior authorization, technician, administrative, clerical, coordinator, pharmacy

Posted: 2020-11-04 Expires: 2020-12-26

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Clinical Admin Coordinator - Columbus, OH or US Remote - 894620

UnitedHealth Group
Columbus, OH 43215

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