19 days old

Client Trainer II

Cox Automotive
San Diego, CA 92101
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*Primary Location: *1220 Cleveland Ave, San Diego, CA, USA
*Division: *Cox Automotive
*Job Level: *Individual Contributor
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *202102258
The Training Specialist will plan, coordinate, schedule and present training on Dealertrack RTS products using various delivery mechanisms, instructor lead webinars and in-person/ online instruction. The training team member must be able to communicate technical information to users in non-technical and clear terms. Partner with Content Development team to prepare online and written training materials. Perform monthly statistical analysis on clients utilization of Dealertrack services. Develop a plan of action for accounts requiring additional support, training consultation services and consult with account personnel to recommend process changes that will ensure clients compliance with state DMV rules and regulations.


*Essential Functions:*




* Perform initial onsite and web based product training for customers on the use of the Online Registration System (OLRS), and the RegUSA web portal.

* Present additional product trainings for existing users in order to drive product utilization.

* Create eLearning training content.

* Administrative tasks; recording activities & maintaining current status of installation assignments.

* Maintain knowledge of standard operation procedures and company practices. Conduct follow-up product training for customers as required.

* Perform follow-up calls and on-site visits to customers.

* Assess clients current workflow and develop process change plans in order to incorporate Dealertrack applications into clients current operating process.

* Work with Business Development Teams to help identify new product development.

* Identify "At-Risk" clients and develop a retention plan.

* Develop and maintain ongoing relationships with Strategic clients, to include follow-up calls, on-site visits and timely meetings.

* Maintain client interaction in Salesforce, to include logging emails, calls and project tasks.


Qualifications:

* BS/BA in related discipline OR an equivalent combination of education and work related experience

* Generally 3 years of experience in related field

* Technical training specialist with a minimum of 2 years of experience. Experience delivering training using remote tools Required

* Experience with Wikis, and Learning Management Systems and Knowledge base system preferred

* Excellent writing skills, technical writing experience preferred.

* Ability to independently manage projects with a proven track record of managing multiple deliverables.

* Working knowledge of MS Word, Excel and PowerPoint, Salesforce, SharePoint

* Some computer setup and assembly experience preferred but not necessary

* Ability to learn and educate users on DMV business rules and regulation and to maintain current with state SOP changes, mandates and legislation.

* Must have a valid drivers license and be able to travel. Extensive driving is required. Trips may include overnight stays and air travel.

* Bachelors degree in related field or equivalent experience

* Automotive retail experience, F&I or title and registration experience preferred but not necessary

* Must have the proven ability to write and chart process/workflow, reports, manuals and write papers that explain technical ideas in simple language.

* Travel up to 75%.



Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-05-28 Expires: 2021-07-17
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Client Trainer II

Cox Automotive
San Diego, CA 92101

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