1+ months

Client Solutions Specialist I

Wilton Brands Inc
Naperville, IL 60540
Apply Now
Apply on the Company Site
  • Job Type
    Permanent
Job DurationPerm
Job Start Date:ASAP
We're passionate about bringing the love of baking and decorating to everyone, everywhere, every day.

Our message is simple - we know you love baking (because we do, too) and we're constantly evolving to bring you quality products that make baking and decorating fun and easy. We're not just for the decorators of wow-worthy cakes, we're for cupcake makers and cookie bakers who love to say, "I made that!"

Wilton Brands LLC ("Wilton") is owned by Dr. August Oetker KG, a privately held company based in Germany. Dr. Oetker is a global leader in the food and beverage industries. Learn more about Wilton at http://www.wilton.com.

Sweet Talent? Click Here To Chat With Olivia

Client Solutions Specialist perform functions supporting customers and supply chain which includes managing orders, returns, deductions and communicating issues to internal and external customers and other customer service-related special projects. Work daily with Sales and Supply Chain to ensure customer needs are met. Provide weekly updates on order statuses for replenishment orders, key shipment and programs. Assist PMO and internal Wilton Groups on special projects and stretch assignments.

Essential Responsibilities:
  • Managing orders from the point of order entry through pricing, inventory fill and delivery requirements.
  • Managing deductions (includes research, disputing, reporting, clearing) in a timely manner.


Education and Experience:
  • 2-3 years experience handling multiple accounts, including major customers, in a corporate environment
  • A college degree is preferred, although quality experience will be considered


Knowledge, Skills, and Abilities:
  • A customer-service orientation and a friendly/outgoing personality
  • Ability to handle multiple tasks and work in a fast pace pressured environment
  • Ability to meet deadlines on a consistent basis
  • Excellent verbal and written communication skills
  • Ability to problem-solve, think independently, and be persistent in bringing issues to conclusion
  • Proficiency in MS Excel, MSWord and MS Outlook.
  • Previous experience with order management and EDI systems/processes; JD Edwards experience is a plus


Physical Demands/Work Requirements:
  • The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this position
  • Occasional travel to Romeoville distribution center for Supply Chain meetings or tours. Occurs less than 3% of time.

Wilton Brands LLC is an equal employment opportunity employer. We attract and retain the best qualified people without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, individuals with disability or veteran status as provided by law. Wilton Brands LLC is an Equal Employment Opportunity Employer/Disability/Veteran.

If you need accommodation to access the information provided on our website, please contact us at 630-810-2416 or send an e-mail to: careers@wilton.com We will be happy to help you!

Response to COVID-19: "On behalf of all of us at Wilton Brands, we hope this update finds you well during these unprecedented times. As an iconic brand, our top priorities remain keeping our associates healthy and ensuring our ability to serve our retailers and customers. Our recruitment efforts will continue and be conducted in ways that safeguard both the health of our associates and candidates. We hope that you, your family and your friends stay safe and healthy."
Posted: 2020-08-12 Expires: 2020-10-25
Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Client Solutions Specialist I

Wilton Brands Inc
Naperville, IL 60540

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast