1+ months

Client Services Specialist

Omaha, NE 68102
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Client Services Specialist Omaha, Nebraska, USA

Are you passionate about providing a world-class customer experience? Do you want to unleash your potential for a global FinTech company that is passionate about moving money for better? Join Western Union as a Client Services Specialist.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. Were a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer

In this role, you will be handling incoming calls and emails from both Internal and External Customers in relation to both pre-and post-payment queries, in accordance with agreed SLAs and quality standards. You will also be liaising with internal departments regarding post-payment queries, and you are expected to proactively manage control and control work levels. You will be adhering to compliance and regulatory requirements while delivering a high-level customer service experience to the clients.

For such an important position, you will have 2 years of experience in customer service supporting transactions through financial institutions. You will be comfortable working in a fast-paced environment, independently, and service level agreements. You will have excellent communication and listening skills with the ability to network and build internal and external relationships at all levels. You will bring to the table effective time management skills and solid computer skills with the ability to use MS Outlook, Excel, Word, PowerPoint, and the internet.

Join us, and lets move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. Its an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If youre ready to unleash your potential to help drive change through bottom-up innovation, apply now.

Were a company on the move, and we want our people to grow and develop. Youll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

#LI-DB1

Annual base salary gross: $41,923 $67,011

The base salary range represents the anticipated low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidates qualifications, skills, competencies and proficiency for the role. The base salary is one component of Western Unions total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, to name just a few! To view more details of our benefits, visit us here: https://mywubenefits.com/

Industry

  • Banking / Finance
Posted: 2021-05-01 Expires: 2021-07-17
Sponsored by:
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Client Services Specialist

Western Union
Omaha, NE 68102

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