3 days old

Client Services Manager

Cox Automotive
Dallas, TX 75201
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*Primary Location: *13737 Noel Rd, Dallas, TX, USA
*Division: *Cox Automotive
*Job Level: *Manager/Senior Manager
*Travel: *No
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *214659
*Due to current COVID-19 restrictions, this is a temporary work from home role but will ultimately work in the Dallas Galleria office *





The Manager, Lender Services Operations is part of the Lender Services department that supports the F&I Express, Express Recoveries (ER) platform and product offerings for auto finance Lenders as well as associated vendor and industry service partnerships. This role will lead a team that lender customers rely on to deliver consistent, accurate service provision according to agreed and understood commitments.





The Lender Services Manager is responsible for service, operations, and industry best practices and tools for the Lender Services team that supports F&I Express products. The Lender Services Manager plays a significant role in process management, establishing and managing service operations and support strategy, transitioning services and systems for efficient production, meeting allocated objectives in compliance with protocols and continual improvement; pro-actively assesses information status, data, and processes to mitigate data and service quality issues and risk.





*Responsibilities:*


*Day to day Infrastructure Operations:*




* Manage oversight in the preparation, processing, and documentation to ensure data quality output, service results, and project objectives.

* Works in a team structure with abilities to plan, schedule, and monitor own and teamwork in a timely and expeditious manner.

* Use business and management tools to monitor and analyze process workflows, team member performance, and labor and resource allocation.

* Communicate operations information and recommendations regarding revenue production, team member productivity, quality and service standards

* Complete auditory review to identify noted trends, prepare and complete action plans, respond and resolve notable concerns.

* Review service and operations delivery to ensure agreed targets are met with ability to meet forecast changes in service level or operation objectives.

* Provide appropriate status and other report information to team, management, and internal and external business partners.

* Assist in communicating approved changes to service and operations management policies, processes, and procedures prior to implementation.

* Work and outcome responsibility involving direct interaction and influence in leading and developing immediate team members.

* Fluent, professional communication, correspondence, and presentation of information to team, customers, and partners.



*Event and Incident Management*




* Monitors and tracks production systems and processes to ensure on-time, high quality delivery of data to product teams and systems.

* Defines, investigates, and resolves complex issues; managing in accordance with appropriate standards and procedures.

* Identifies process improvements minimizing service quality issues and/ or increase speed of resolution.

* Contributes to analysis of data and process issues which impact service and operation production.



*Continuous Improvement*




* Ensure service delivery is monitored effectively and identified actions to maintain or improve levels of service are implemented.

* Analyze and assess data, technologies, and processes to improve the efficiency and effectiveness of service and operations outcomes.

* Audit completeness and accuracy of documented information and service production.

* Coordinates and champions continuous improvement opportunities and activities.

* Manage internal team, training and providing guidance and leadership, goal tracking and metrics tracking for individuals

* Self-Driven in identifying own and team development opportunities.


Qualifications: *Required Qualifications:*




* Bachelors degree or equivalent combination of industry and/ or professional experience and education



AND




* 7+ years applicable experience and/ or industry-related field required

* 1+ years experience in a management/ supervisory role required

* Ability to work, delegate, and manage a team environment with a high-volume workload

* Strong critical thinking, problem solving, attention to detail with ability to define problems, collects data, establishes facts, and draw valid conclusions.

* Strong experience working in Microsoft Office products (Outlook, Excel, Word) required

* Experience working in cross-functional matrixed environment fostering internal & external relationships

* Exemplary Attendance and Punctuality required

* Flexibility and adaptability required - we work in a dynamic environment with changes and improvements occurring often.

* Excellent written and verbal communication skills



*Preferred Qualifications:*




* Knowledge of the automotive or related product industry preferred.

* Bachelors degree preferred



Who We Are
*About Cox Automotive*
Theres nothing ordinary about Cox Automotive. We are people of every background driven by our passion for mobility, innovation, client success and community outreach. We make buying, selling and owning (or simply using) cars easier for everyone. Touching more than 40,000 clients across five continents, we bring together the best brands and the best teams to propel the automotive industry forward. Some of those team members work for our iconic consumer brands like Autotrader and Kelley Blue Book, while others are creating the future of automotive at industry-facing brands like Dealer.com, Manheim and vAuto.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-06-11 Expires: 2021-07-15
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Client Services Manager

Cox Automotive
Dallas, TX 75201

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