1+ months

Client Service Manager: Dubuque, IA, Scranton, PA, & Western USA remote opportunities - REG0007H

Moosic, PA 18507
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Primary Location United States-Pennsylvania-Moosic
Prudential Retirement, a division of Prudential Financial, Inc., delivers retirement plan solutions for public, private, and nonprofit organizations. Services include defined contribution, defined benefit and non-qualified deferred compensation recordkeeping, administrative services, investment management, comprehensive employee education and communications, and trustee services, as well as a variety of products and strategies, including institutional investment and income products, pension risk transfer solutions and structured settlement services.
Are you passionate about providing best in class client / customer service? Are you energized by Prudential purpose of delivering financial wellness?
Your team
You will be part of the Client Service team and will contribute to Prudentials mission of creating financial peace of mind for individuals and organizations.
We will provide you with opportunities to work across Prudential Retirement.

Your role:
  • Maintain and enhance relationships with retirement plan clients and key intermediaries, ensuring client satisfaction in partnership with the Key Account team.
  • Conduct periodic client meetings and discussions covering administrative and service components of their plan or plans.
  • Implement any requested/approved plan changes by working with various internal partners (Operations, Contracts, etc.) in an accurate and timely manner. Embrace the spirit of continuous improvement and recommend changes.
  • Take intelligent risks that turn resolution of client issues into opportunities that help satisfy business goals.

  • Four-year degree or equivalent work experience required
  • 4 or more years of experience working in retirement service, financial service or similar highly regulated industry
  • Ability to build and maintain relationships
  • Experience with executive level presentations
  • Proven excellent customer service, negotiation and probing skills
  • Ability to prioritize tasks and to work independently in a deadline-oriented environment
  • Proficient in Microsoft Office; Excel, PowerPoint and Word
  • Leadership capabilities demonstrated through previous work experience, achievements, and/or extracurricular activities (i.e. community leadership)


It would be a plus if you have:

  • Client service experience
  • Knowledge and understanding of Pension Industry (primarily Defined Contribution; Defined Benefit and Non-Qualified knowledge)
  • FINRA Series 6 and 63, and State Life Insurance (required within 120 days of employment) 

Remote opportunities exist for Mid-West & Western US candidates with strong institutional retirement client service experience.


Any applicant selected for this position will be required to submit to an extensive background screening and a credit check. Failure to comply will eliminate an applicant from consideration for this position. Any negative information obtained as a result of the background screening may result in the disqualification of the applicant from this and any other position in Prudential, including their current position if they are an internal applicant.







@!*!Prudential is a multinational financial services leader with operations in the United States Asia Europe and Latin America. Leveraging its heritage of life insurance and asset management expertise Prudential is focused on helping individual and institutional customers grow and protect their wealth. The companys well-known Rock symbol is an icon of strength stability expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services including life insurance annuities retirement-related services mutual funds asset management and real estate services. For more information please visit www.prudential.com.

Prudential is not accepting unsolicited resumes from search firms for this open position unless contracted with Staffing. Agencies must work with Staffing as the primary point of contact and follow the Prudential application process to be considered for business. All resumes submitted by search firms to any employee at Prudential via-email Internet or directly to hiring managers in any form without a valid written search agreement in place for that position will be deemed the sole property of Prudential and no fee will be paid in the event the candidate is hired by Prudential.
Note: Any search agreement entered into with Prudential before January 2004 is null and void. Search firms are essential to the recruitment and staffing efforts at Prudential and we value the partnerships we have built with our preferred vendors. Prudential has established and regularly maintains a preferred vendor list and even preferred vendors need to have a written search agreement signed by the Director Recruiting Programs Staffing at Prudential in place for the specific position in order for a fee to be paid for any candidate referrals.
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Posted: 2020-02-19 Expires: 2020-04-13
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Client Service Manager: Dubuque, IA, Scranton, PA, & Western USA remote opportunities - REG0007H

Moosic, PA 18507

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