1+ months

Client Experience Manager II - RapidScale

Cox Communications Inc
Phoenix, AZ 85003
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*Primary Location: *3010 W Agua Fria Fwy, Phoenix, AZ, USA
*Division: *Cox Communications Inc
*Job Level: *Individual Contributor
*Travel: *Yes, 5 % of the Time
*Schedule: *Full-time
*Shift: *Day Job
*Requisition Number: *214345
*RapidScale*, a *Cox Business* company, is a global provider of managed cloud computing and application solutions for the SMB and enterprise markets. RapidScale offers a unique managed cloud approach that complements any organizations current IT efforts. With a global presence, enterprise-grade infrastructure, and a team of highly knowledgeable cloud experts, RapidScale provides the most comprehensive cloud solutions available in the industry. RapidScales team of experts is available at every stage of the process, from designing a custom cloud road map to complete account management. Our white-glove service is second to none.
*Job Summary*
This position reports to the EVP, Sales & Marketing and is responsible for all aspects of management and support of RapidScales customers throughout the customers lifecycle with RapidScale. This position is responsible for the management, retention, and growth of an assigned customer base. This position is qualified to participate in a bonus plan related to successful achievement levels of this positions duties.
*Duties and Responsibilities*
Nurture and grow a productive business relationship with assigned customers by utilizing a consistent communications plan as well as initiating pro-active contact with assigned customers
Facilitate the retention and renewal of existing RapidScales existing customer base
Recognize, nurture, and achieve revenue growth from existing customers
Actively build and refresh a reference-able customer contact list
On-board and steward RapidScale customers through-out their lifecycle across a variety of requests including MACD, training, escalation, billing, competitive negotiation
Support sales efforts by working cooperatively in conjunction with Sales Management and Channel Leaders
Recognize and report on improvement opportunities in a constructive manner
Properly protect all customer information
Cooperate in a timely manner with all management requests for reports or information
Attend company and team meetings, as well as onsite and offsite customer meetings, trainings, events
Perform special projects as required
The minimum qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential duty satisfactorily. Reasonable amounts of training are provided.

*Educational & Skills Requirements*
Bachelors Degree
5+ years relevant work experience in customer base management, inside sales, channel management
Knowledge of account management duties
Excellent communication, presentation, writing and editorial abilities
Excellent organizational, follow-up and time management skills

Role requires the ability to work within a cooperative team environment as well as perform assignments autonomously.
This position will require working with several departments and different personalities.

*Working Environment*
Fast-paced, deadline-driven, positive, and high energy environment. Strong sense of urgency required.


Who We Are
*About Cox Communications*
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

*About Cox *
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, [visit our benefits page](http://jobs.coxenterprises.com/life-at-cox/benefits/).
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
Posted: 2021-05-24 Expires: 2021-07-24
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Client Experience Manager II - RapidScale

Cox Communications Inc
Phoenix, AZ 85003

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