1+ months

Client Executive - New York City - 1333447

Cisco Systems Inc.
New York, NY 10007
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What You'll Do

In this vital managerial role, the Client Executive is primarily responsible for managing and overseeing the strategy for our New York City account.  The role will involve:

  • Governing projects and operations end to end from pre-sales to delivery for the New York City account. Managing and driving profitable growth.
  • Defining strategies and maintaining key customer relationships.
  • Establishing targets and strategic direction.
  • Overseeing strategic key deals, sales incentive targets, budget definitions, and individual performance management targets.
  • To drive deep engagement with NYC and various teams in Sales, Services and Support.
  • Provide high-touch management at CXO level to capitalize on key opportunities and partner in developing business solutions.

The successful applicant will be executing the strategic account direction that anticipates the needs of this Premier account.  You will also use your thought leadership to influence the strategic drivers of their business and assess technology innovations and product improvements.  You will also need to:

  • Understand and be able to discuss the customers overall business strategy, industry fundamentals and business drivers
  • Be up to date on broad trends in the customers industry
  • Know Cisco offerings and how they relate to customers technology needs
  • Be up to date on business/ political/economic developments
  • Ask probing questions to better understand the customer, e.g. their long-term goals, their consumers/end users needs, their experiences and views of Cisco products/services, etc.
  • Speak in terms the customer can understand when describing products and technology
  • Know who makes buying decisions in customers organization
  • Be familiar with strengths/weaknesses of competitive offerings
  • Assist in setting customer account strategy, with guidance of SLED United Leaders
  • Participate in customer technology planning or functional meetings
  • Represent the Cisco brand to the customer.

Who You'll Work With

Leverages both formal and informal power structures to drive positive change for Cisco and the customer. Develops consulting/coaching relationships beyond traditional vendor relationships with customer and become a trusted advisor to the client. Partners with customers own executive team on broad business initiatives that create value for both Cisco and our customer. Starts with a deep understanding of the customers business needs, helps define the risk/reward profile, collaborates on the architecture/design of the solution and implementation.

  • Communicates with technology leaders about service delivery and products.
  • Comfortable speaking to CXO executives in groups or one-on-one.
  • Builds trust by being open about alternatives, risks and costs
  • Follows up with customer on how they are using solutions Cisco has provided
  • Leverages technical knowledge and persuasive skills to help drive decisions
  • Communicates with technology leaders about their long-term needs
  • Builds relationships beyond technology, e.g., with functional leaders who depend on or have input to technology solutions.
  • Builds a strong (virtual) team of Cisco resources by creating and communicating clear roles and responsibilities for the team. Continually improves communications processes

Who You Are

To qualify for the position, you should have the experience in managing similar operations, and having dealt with similar strategic business challenges, and a high level of comfort working with internal team and executive leadership. Your abilities as communicator and mentor, as well as your understanding of the constantly evolving marketplace are critical to your success in this position.

  • A minimum of 15+ years experience in sales leadership roles selling ITC solutions and services.
  • Deep knowledge of the Public Sector landscape and market
  • Established strong CXO-level relationship with customers.
  • Experience in management of all aspects of sales support processes, organizational structures, management practices, staff development.
  • Proven ability to work collaboratively with Theatre and Country Sales and Marketing Leaders
  • Strong interpersonal and leadership skills
  • Ability to work cross-functionally.
  • Ability to develop and execute both strategic and tactical plans.
  • Experience in business planning, developing sales and marketing programs and execution of programs and strategy would be a major plus.
  • Excellent communications skills (both verbal and written) with the ability to effectively interact across functional team and business units.
  • Proven people management capability and leadership skills.
  • Excellent communications skills and the ability/affinity for communicating with customers/senior internal management in both formal and informal situations.
  • Strong people management skills and the ability to effectively interact across functional teams in various business units and regional sales team.
  • A high degree of creative ability, analytical and business skills and independent judgment are continually employed.

Why Cisco

At Cisco, each person brings their excellent talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

  • We connect everything people, process, data and things and we use those connections to change our world for the better.
  • We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more from Smart Cities to your everyday devices.
  • We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

Colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Posted: 2021-05-14 Expires: 2021-07-15
Sponsored by:
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Client Executive - New York City - 1333447

Cisco Systems Inc.
New York, NY 10007
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