3 days old

Cisco Webex Administrator

Washington, DC 20004
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Business Group Highlights

Civilian, State and Local

Perspectas Civilian, State and Local segment partners with the U.S. Federal Civilian State and Local governments to provide infrastructure services, business solutions, and digital transformation services that help them achieve policy objectives and integrate citizen-centric services.




Responsible for Event, Incident, Change and Release Management for Webex
Provide installation, administration and maintenance and support of Cisco Webex.
Perform in-depth troubleshooting and fault remediation on Webex
Perform Case Management and maintain up to date documentation on assigned open issues for Webex.
Perform vendor escalation and work with Tier 1 and Tier 3 Engineers to resolve technical issues related to Webex
Working with other team members, vendor support, and contractors to achieve optimal reliability, security, and agency objectives.

The Webex Administrator will support integration of Cisco Webex into the unified communications offerings, part of the services managed by the Perspecta team responsible for the USAVoice EVoIP system hosted on a Cisco BroadSoft BroadWorks platform. This includes product integration, emerging technology research, and support and research of new security requirements. This individual will work under the guidance of the USAVoice Operations Team lead and is considered an expert in subject matter as evidenced through a combination of recent work experience, education and industry certifications.

The Webex Administrator will also serve as a point of escalation for Tier 2 Service Desk tickets that cannot be resolved by the Tier 2 team. This resource will lead the root cause and feasibility of technical solutions for complex technical Webex problems and work directly with the vendor (Cisco), as required.

The successful candidate will be a self-starter who demonstrates initiative and a team work. As part of the selection process, the candidate must demonstrate excellent verbal and written communication skills and possess a willingness to learn and demonstrate 5+ years of hands-on experience administering Webex.



Applicants should have a minimum of 5 years of relevant experience providing support for Webex
Applicants must have a good understanding and demonstrated comfort level with fundamental Webex and Collaboration technologies, concepts, platforms and upgrade processes.
Demonstrate proficiency in and maintain a valid certification for Webex (Cisco)
BS Degree in Systems Engineering or closely related field.
At least 8 years of progressively responsible professional experience or similar experience

About Perspecta

What matters to our nation, is what matters to us. At Perspecta, everything we do, from conducting innovative research to cultivating strong relationships, supports one imperative: ensuring that your work succeeds. Our company was formed to bring a broad array of capabilities to all parts of the public sectorfrom investigative services and IT strategy to systems work and next-generation engineering.

Our promise is simple: never stop solving our nations most complex challenges. And with a workforce of approximately 14,000, more than 48 percent of which is cleared, we have been trusted to just that, as a partner of choice across the entire sector.

Perspecta is an AA/EEO Employer - Minorities/Women/Veterans/Disabled and other protected categories.

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As a government contractor, Perspecta abides by the following provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)


  • Information Technology
Posted: 2020-05-27 Expires: 2020-06-27

With offerings in mission services, digital transformation and enterprise operations, our team of 14,000 engineers, analysts, investigators and architects work tirelessly to create innovative solutions. We have the expertise and experience not only to devise solutions, but to execute on them successfully.

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Cisco Webex Administrator

Washington, DC 20004

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