1+ months

Cisco Secure Endpoint Escalations Engineer SP&R

Cisco Systems Inc.
Mexico City, Mexico
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What You'll Do You'll help us bring big wins to our customers by tackling some of their most complex technical issues across the Cisco Security portfolio. The Advanced Threat Escalations team seeks a motivated, Experienced Escalations Engineer to join our fantastic Prague team. You'll be responsible for resolving complex technical issues (escalated by Cisco CX), filing new product defects, creating training and documentation, and partnering with our Engineering and Product Management teams on new product releases. Cisco Secure Endpoint (AMP for Endpoints) and Cisco Secure Malware Analytics (Threat Grid )are two of the fastest growing products in Cisco's security portfolio, and you will have a fantastic opportunity to use your skills to provide creative solutions for our growing customer base.

Who You'll Work With Our team is the "last line of defence". We don't generally handle customer interation, but co-ordinate troubleshooting efforts between Cisco CX (Support) and Engineering teams as necessary. Our team's responsibility is mainly for AMP for Endpoints and Threat Grid, but it doesn't end there. These products are integrated with many other Cisco Security products, such as Network, Email and Web Security. Our team quarterbacks cross-product technical escalations. Our  team members are based in Prague and several locations in North America. 

Who You Are You're an experienced support engineer who has experience not just in IT Security, but also stays current with troubleshoot methodology on multiple operating systems. Cisco related certification (CCNA or CCNP) will give you an edge, but we are looking for someone who has experience in multiple areas, to confiently troubeshoot multi-product and integration relates issues. You have knowledge of networking, but also need experience in application support, and advanced level troubleshooting in at least two out of three major client OS (Windows, macOS, Linux). Any experience with Apple iOS would be a major plus. Excellent collaboration and communication (particularly presentation and written) skills are essential to succeed in this role. Experience with both SQL and NoSQL databases would be advantageous, as would any scripting experience. + Our minimum requirements for this role: - At least 5 years of IT Support experience, focused in IT Security - Experience supporting Windows and macOS or Linux OS, both client and server - At least two years experience deploying and supporting anti-malware solutions (CIsco, McAfee, Symantec, etc) - Knowledge of security products (Firewalls, IDS/IPS, Proxies) - Previous experience collaborating with multiple teams to resolve technical issues - Fluent (verbal and written) in English

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. We embrace digital, and help our customers implement change in their digital businesses. Some may think were old (36 years strong) and only about hardware, but were also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do you cant put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!

Posted: 2021-10-27 Expires: 2021-12-11
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Cisco Secure Endpoint Escalations Engineer SP&R

Cisco Systems Inc.
Mexico City, Mexico
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