1+ months

Chief Design Officer - Optum Digital - 912583

Eden Prairie, MN 55344
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  • Job Code
    912583

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As the Chief Design Officer of Optum Digital, you will be accountable for defining the design strategy within the roadmap for our end-to-end digital experience. This strategy will bring together our enterprise capabilities and enable UnitedHealthcare and Optum to partner across the health system to bring personalized care to every individual. You will be expected to reimagine the patient experience and champion user-centered solutions to guide each patient through their customized health journey. You will partner with specialized product, scientist and engineering leaders to bring designs to life and continue to ideate, prioritize and problem solve for product delivery.

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As part of our Digital Executive Team, you will represent design leadership, drive creative discipline development & growth and help develop the business. Additionally, you will be responsible for redesigning the portfolio of existing services and designing & launching new products. Our business solutions portfolio will truly support the modern revenue generation functions in global enterprises and high growth start-up businesses. In this position, you will build scalable, successful products and productized services that directly improve revenue generation and measurement capabilities.

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Specific responsibilities will include:

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  • Lead a team of design professionals that partner across the UnitedHealth Group enterprise to drive the digital design agenda forward
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  • Lead and evangelize a common design vision for all product experiences by creating amazing user experiences that are simple, user-friendly, and intuitive
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  • Transform user experiences by ensuring high-quality design, including ownership of all front-end interaction points
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  • Develop and evolve a holistic design system that can be seamlessly applied across products by other designers across very different use cases
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  • Drive design standardization across the organization
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  • Work closely with product, engineering and support to define the next 5-year product roadmap
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  • Manage executive and stakeholder alignment to drive a common design vision that supports the roadmap for our internal and external products
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  • Build a user research practice to derive deep insights that inform the product roadmap, and lead ongoing usability testing for designs
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  • Guide conceptual designs through launch; optimizing post-launch for positive end-user feedback & adoption
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  • Support development of innovative new business models
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  • Build, evolve and strengthen a world-class design culture that is inspiring, innovative, diverse, supportive, growth-oriented, and unified
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  • Recruit, nurture and retain top-tier talent
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  • Ensure design team is set up for success in the execution of both roadmap and advanced concept initiatives
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • 15 + years of experience in the User Experience & Design (UX/XD) profession
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  • 10 + years of people leadership experiences, including leading through other leaders
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  • 5 + years of experience directly leading multidisciplinary UX/XD teams
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  • Proven experience leading the UX/XD capabilities within a global, regulated direct to consumer business
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  • Track record of success leading global UX/XD teams that produced measurable business value
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  • Demonstrated success delivering products using design thinking principles
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  • Passion for learning and innovation, balanced with business needs and customer expectations
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  • History of working closely with engineering and product teams to help determine the best technical implementation/design while balancing time-to-market needs
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  • Experience presenting to and effectively advising senior executives outside of the UX/XD discipline
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  • Track record of success driving culture change and mind-set shifts
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  • Experience navigating complex organizations and bringing together cross-functional teams
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  • Proven ability to devise and prioritize a strategic roadmap in a high pressure, fast-paced environment
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  • Demonstrated ability to foster relationships that build a high degree of collaboration across all levels and areas of the organization
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  • Ability to speak clearly and concisely, convey complex information in a manner that others can understand and to understand and interpret complex information
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  • History of creating and managing budgets, CBAs and ROIs
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Masters Degree in visual/graphic design, HCI, interaction design, or related field
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  • International/Global business experience
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  • Industry thought leadership in either the healthcare or consumer industries
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

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"Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
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"UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Posted: 2021-04-08 Expires: 2021-07-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Chief Design Officer - Optum Digital - 912583

UnitedHealth Group
Eden Prairie, MN 55344

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