27 days old

Channels Administrator

Charlotte, North Carolina
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  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift

Please review the following job description: 

The Channels Administrator, is a mid-level communications professional role, that is responsible for the daily operations of our internal communications platform. They are the connector between Corporate Communications and Enterprise Technology, as well as other key partners (HR, Experience Design, Marketing, etc.) to keep the enterprise focused on leveraging the intranet as an essential tool to connect, align, and achieve business objectives.

The role reports to the Director, Brand & Teammate Communications Strategy. The position requires the ability to understand business, technology, and design priorities and strategic impacts to deliver brand-defining teammate experiences, but concentrates on the day-to-day details of tactical execution. 

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time. 

1. Maintain and manage the intranet’s central administration (e.g. content calendar), including partner platforms (i.e. Qumu; Enterprise Video), and a steady drumbeat of engaging news (BAU to PMV and TVP), maintain the intranet’s visual aesthetic, work with site owners and content contributors across the organization, monitor analytics to gauge what content is working, and hold the keys to the intranet’s core administration.

Monitor progress toward the intranet’s charter and goals.

Establish intranet governance strategy and roadmap

Enforce publishing standards across all channels

Maintain and project manage the master content calendar for company-wide news and hold content contributors accountable for their deadlines

Review and assess analytics with LOB content contributors, site administrators, and communications partners in an effort to continuously improve the teammate experience when consuming corporate communications 

Drive the progress toward the implementation of the internal communications platform and the integration points with the Truist Intranet.

Support the execution of the overall intranet roadmap (e.g., LoB site development; technical upgrades)

Advocate for adoption of the intranet and other communication platforms

Gather start/stop/continue feedback from teammates

2. Collaborate with key, cross-functional stakeholders to align on business objectives in order to establish a governance and delivery roadmap that supports business goals

3. Leverage embedded analytics to understand the site functionality and content is thriving, content that needs to be archived or sunset, and what content and/or functionality is in demand but does not exist

4. Design, develop and distribute content, edit content, manager user access, maintain brand identity, and determine front page news content.

5. Collaborate and engage key stakeholders, including lines of business, operations, and other functional areas in the planning and execution of projects.

6. Obtain partner alignment and approvals including legal, compliance, security, fraud and others as needed.

7. Provide support to LoB contributors and site managers on how to use the intranet platform and tools; train LOB site managers and content contributors on the system and publishing guidelines

8. Ensure the intranet environment delivers on its charter (e.g., teammate engagement; collaboration)

9. Partner with internal teams to create teammate facing content.

10. Ghostwrite critical, enterprise level content as needed and ensure strategic internal communications are aligned and current



Required Qualifications: 

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

1.       Bachelors’ degree in Communications, Marketing, or Technology; or related field or equivalent combination of education and professional experience

2.       Five or more years of banking, financial services, or other relevant work experience

3.       Three or more years deploying internal communications or managing a web-based technology like an intranet

4.       Three or more years of leading cross functional teams 

5.       Equal enthusiasm for high-level strategic planning and tactical daily execution 

6.       Experience defining/driving vision of experience programs and/or partnership based programs; align online channels with organizational strategy as digital representations of company culture and strategy

7.       Experience defining and delivering large-scale online initiatives

8.       Proven ability to use data analytics, research and testing methodologies to drive business decisions, diagnose problems, and recommend action plans to resolve issues

9.       Ability to lead cross-functional teams without formal authority

10.   Comfortable managing concurrent projects in a fast-based, results-driven environment

11.   Comfortable with ambiguity, leading work autonomously, and making independent decisions

12.   Excellent skills in presentation, facilitation, communication, and negotiation

13.   Experience in roles requiring strong communication and interpersonal skills & the creation and delivery of succinct presentations to explain and sell plans/vision 

Preferred Qualifications:

1.    Previous experience working as a key partner with Agile team(s)
2.    Experience working with distributed teams (onshore/offshore)
3.    Experience supporting corporate, enterprise-level internal communications and content delivery

4.    Experience in Financial Services industry, or agency experience 

Other Job Requirements / Working Conditions

Frequently (25% - 50% of the time)
Occasionally (Less than 25% of the time)
Occasionally (Less than 25% of the time)     
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding 
Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
Minimal and up to 10% 


Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. 

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. 

BB&T and SunTrust formed Truist with a shared purpose—to inspire and build better lives and communities. With our combined resources, collective passion, and commitment to innovation, we’re creating a better financial experience to help people and businesses achieve more. 

With 275 years of combined BB&T and SunTrust history, Truist serves approximately 12 million households with leading market share in many high-growth markets in the country. The company offers a wide range of services including retail, small business and commercial banking; asset management; capital markets; commercial real estate; corporate and institutional banking; insurance; mortgage; payments; specialized lending; and wealth management. Headquartered in Charlotte, North Carolina, Truist is the sixth-largest commercial bank in the U.S.


  • Banking / Finance
Posted: 2021-05-21 Expires: 2021-06-20
Sponsored by:
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Channels Administrator

Truist Financial
Charlotte, North Carolina

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