21 days old

Centralized Operations Manager - Lakewood, CO - 932271

Golden, CO 80401
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  • Job Code
    932271

Opportunities with New West Physicians. Bring your passion for health care to New West Physicians in Colorado, a team committed to providing excellent service to every patient every time. Were not only one of the largest physician groups in Colorado with 21 offices throughout the Denver Metro area-were also part of Optum, a nationwide family of over 53,000 dedicated physicians working together to help people live their healthiest lives. That means were backed by the resources of a global health care organization working to help people live healthier lives and help make the health system work better for everyone. New West Physicians has received national awards for providing high quality health care in Colorado. Its all possible because of our highly qualified, board-certified family practice and internal medicine physicians, hospitalists, cardiologists, gastroenterologists, psychiatrists, endocrinologists, neurologists, physiatrists, physician assistants, nurse practitioners - and more. If this sounds like the place for you, its time to take a closer look at New West Physicians and discover a path to your lifes best work.(sm)

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Responsible for managing all day to day duties of the Referral Department and Document Support Team. Duties include recruiting, onboarding, and training new team members, providing direction and coaching on daily duties. Assists Director of Centralized Operations with workflow optimization, documentation, implementation, and feedback. Motivates and coaches centralized teams while monitoring performance and quality of work and ensuring coverage for time off. Closely monitors productivity of centralized teams to maintain target Turn-Around-Time. Serves as a liaison between the site Practice Managers, vendors, and centralized staff.

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Primary Responsibilities:

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  • Manage and support the Referral Department and Document Support Team and other teams as needed, with approximately 35 direct reports working remotely and in-office
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  • Assist in daily operations of the Referral Department and Document Support Team; productivity of staff, quality, and customer service standards, and identifying trends as well as system improvements for the team
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  • Work with Talent Acquisition teams to recruit, interview, hire, onboard, and train employees; communicate job expectations, appraise job contributions, support goal setting, discipline employees and recommend compensation actions as needed under the supervision of the Director of Centralized Operations
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  • Provide feedback of performance key metrics (accuracy, turn-around-time etc.) through 30, 60, 90-day evaluations for new team members, monthly 1:1s, semi-annual meetings, and annual performance reviews for all team members
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  • Build, evaluate and implement new software / technology within departments and ensure accuracy, productivity, and quality output
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  • Maintain a safe, secure, and legal work environment; developing personal growth opportunities and ensuring New West / Optums culture and values are upheld
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  • Manage project and initiative deliverables
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  • Live Our United Culture
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • Bachelors Degree
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  • 3+ years in a management role, preferablyin the healthcare field
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  • 3+ years of experience performing, facilitating, and working with the healthcare referral process
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  • Knowledge of insurances and medical terminology
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  • Ability to effectively work with cross-department supervisors, managers, directors, practice managers and physicians
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  • Understanding of an electronic health record, referrals, and corresponding clinical workflows
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  • Experience working in Patient Medical Record Systems (preferable Allscripts)
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  • Skill in establishing and maintaining effective working relationships with patients, providers, medical staff, and health plan staff
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  • Excellent PC skills with the ability to organize and present information in a meaningful way
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  • Ability to exercise initiative, sound judgment and decision-making to meet NWP goals and objectives
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  • Proficient in MS Office, especially Microsoft Excel, Word, and Outlook
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  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders
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Preferred Qualifications:

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  • Masters Degree in a related business field
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  • Healthcare management
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  • Works independently and with teams and demonstrates effective group dynamics and conflict resolution skills
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  • Ability to work independently with minimal supervision
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  • Independent and confident decision-making ability
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  • Able to take initiative to identify potential or actual obstacles and works with others to develop solutions
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  • Superior verbal, nonverbal, and written communication skills
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  • Performs other miscellaneous duties as needed
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  • Outstanding interpersonal skills
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  • Excellent organizational and leadership skills with a high problem-solving ability
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Colorado Residents Only: The salary range for Colorado residents is $64,800 to $116,000. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, youll find a far-reaching choice of benefits and incentives.

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Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum is a drug-free workplace. 2020 Optum. All rights reserved.

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Job keywords: Centralized Operations Manager, Insurances, Patient Medical Record Systems, Electronic Health Record, Referrals, Corresponding Clinical Workflows, Golden, Lakewood, CO, Colorado

Posted: 2021-05-25 Expires: 2021-06-24

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Centralized Operations Manager - Lakewood, CO - 932271

UnitedHealth Group
Golden, CO 80401

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