15 days old

Call Center Support Technician - Franklin, TN

Franklin, TN 37064
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  • Job Code
    894953

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work. (sm)

 

As a Call Center Support Technician, you would work as a part of a dynamic team involved with providing technical support and issue resolution to internal and external customers which may include users of all types and skill levels.

 

Positions in this function provide technical support for both internal and external customers to the UnitedHealth Groups computer user community.  It includes troubleshooting issues related to software, hardware, network connectivity, installations, upgrades, back-up recovery and project implementation.

 

Responsibilities

  • Coordinate receipt and process IT asset tag
  • Requests for purchase order receiving, related to multi-state customers.
  • Ensure assigned IT asset tag(s) are affixed to IT asset during receiving process and prepare IT asset for delivery
  • Maintain the ServiceNow IT Asset Management Module to ensure appropriate IT asset record creation during receipt process.
  • Maintains IT asset records in ServiceNow.
  • Maintains digital and physical IT asset management files for record retention.
  • Maintains database record of various types of IT asset transactions. 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Posted: 2020-10-13 Expires: 2020-11-13

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
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Call Center Support Technician - Franklin, TN

UnitedHealth Group
Franklin, TN 37064

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