6 days old

Call Center Supervisor - Secaucus, NJ - 924865

Secaucus, NJ 07094
Apply Now
Apply on the Company Site
  • Job Code
    924865

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

""

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem-solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, youll discover a wealth of pathways for professional growth. OptumCare focuses on recruiting passionate employees who will take advantage of being empowered to provide the highest level of service at each and every step.

""

This position is an in-office call center supervisor. The call center handles inbound calls from patients calling their doctor offices and the primary type of call handled is for scheduling appointments.

""

This position is available at our Secaucus NJ location. This role is required to be in-office.

""

Primary Responsibilities:

""
    ""
  • Directly oversees a group of inbound call center agents (15+ agents)
  • ""
  • Coordinate, supervise and be accountable for the daily activities of your call center team
  • ""
  • Identify and resolve operational problems using defined processes, expertise and judgement
  • ""
  • Make decisions guided by policies and procedures that push the call center agents in a positive direction
  • ""
  • Mentor, coach and develop your team
  • ""
  • Evaluate and analyze call center metrics to ensure agent efficiency and that all goals are met
  • ""
  • Drive results, improve team performance
  • ""
  • Set priorities for you and your team to ensure task completion
  • ""
  • Coordinate work activities if needed with other supervisors
  • ""
  • Develop action plans to achieve goals on a team level
  • "
""

Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

"

Required Qualifications:

""
    ""
  • High School Diploma / GED (or higher)
  • ""
  • 3+ years of leadership experience within a call center (supervisor or manager)
  • ""
  • Experience managing 10 or more employees
  • ""
  • Experience in Microsoft Excel (add columns, add rows, and create spreadsheets)
  • ""
  • Experience in Microsoft PowerPoint (creating and editing presentations)
  • ""
  • Experience in Microsoft Word (creating and editing team memos, flyers, and documents)
  • ""
  • Available to work any shift between 7am - 10pm Monday -Friday(occasional weekend and holidays)
  • ""
  • You will be asked to perform this role in an office setting or other company location
  • ""
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
  • "
""

Preferred Qualifications:

""
    ""
  • Healthcare experience
  • ""
  • Workforce Management experience
  • ""
  • Project Management experience
  • ""
  • Bilingual in English and Spanish
  • "
""

""

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

""

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

""

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

""

Job Keywords: Supervisor, Call Center, Healthcare,Customer Service Representative, Customer Service, CSR, UnitedHealth Group, Call Center, UnitedHealthcare, Optum, Health Care, Office, Phone Support, Training Class, Secaucus, NJ, New Jersey

Posted: 2021-06-07 Expires: 2021-07-07

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

Sponsored by:
ADP Logo

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Call Center Supervisor - Secaucus, NJ - 924865

UnitedHealth Group
Secaucus, NJ 07094

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast