12 days old

Call Center Supervisor - Phoenix, AZ - 926293

Phoenix, AZ 85003
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  • Job Code
    926293

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)

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OptumCare is succeeding at helping people live healthier lives by taking a different approach to health care. OptumCare uses a common sense approach, focused on avoiding jargon, finding more efficient ways to operate, and providing great, in-the-moment service. We provide that service by making sure serving our patients and providers is always the first priority. Each department works from the same central idea: How does this affect the service we provide? Because of the extreme commitment to service, OptumCare focuses on recruiting passionate employees who will take advantage of being empowered to provide the highest level of service at each and every step.

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The role of the Service Center Supervisor is to build trusted relationships with Guests / Members / Business Partners (both internal and external) and Physicians/Providers across the health care lifecycle. This is done by assisting members with their customer service needs, educating members about management of their health and well being, helping members to maximize health plan benefits and personal health care dollars and owning customer service inquiriesthrough to resolution. Another purpose of this position is to support the mission, vision and values of the organization and department through quality, service, innovation, integrity, teamwork and dignity / respect.

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Primary Responsibilties:

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  • First-level response and resolution of escalated issues with external and internal customers
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  • Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potentialcustomers to ensure continued membership
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  • Coordinates, supervises and is accountable for the daily activities of business support, technical or production teamor unit
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  • Impact of work is most often at the teamlevel
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Youll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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Required Qualifications:

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  • High schooldiploma or GED
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  • 4+ years of customer service experience analyzing and solving customer problems within a call center environment
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  • 2+ years of management or supervisory experience, preferably in a call center environment
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  • Experience interacting effectively and working cooperatively with a variety of organizations and with individuals of all professional and non-professional levels. (Includes professional and ancillary providers, members and their families, state agencies, community groups and other contractors involved in the program)
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  • Experience being flexibile and assuming responsibilities and tasks in a constantly changing work environment
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  • Experience capturing, analyzing and evaluating data, as well as using data to determine appropriate course of action, develop program activities and initiate change
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  • Experience treating all employees in a professional manner without discrimination and promoting professional growth, teamwork and positive morale
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  • Excellent conflict management skills
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  • You will be asked to perform this role in an office setting or other company location
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  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
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Preferred Qualifications:

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  • Undergraduate degree or equivalent experience
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  • 2+ years of experience in the Health Care Insurance Field
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  • Claims experience
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  • FACETS & Maces experience
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  • Microsoft Office proficiency (Word, Excel, PowerPoint)
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  • Medicare experience
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Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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Job Keywords: Call Center Supervisor, Phoenix, AZ, Arizona

Posted: 2021-06-04 Expires: 2021-07-04

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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Call Center Supervisor - Phoenix, AZ - 926293

UnitedHealth Group
Phoenix, AZ 85003

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